Business ProfileforMackey Martin Group

I am writing to file a formal complaint against this *************************** for multiple violations of the ******* Landlord Tenant Act.. My lease ended on 9-30-23, I encountered significant issues with this company and the denial of my right to a joint walkthrough to confirm:1. Pet F**** Removal from common area $200- Disputed this fabricated charge that $200 is excessive.2. Comforter Replacement $369.57 and a new ******** Beach Appliance - Charged for the replacement of normal wear and tear items after 18 months of occupancy. Not approved purchase of an additional appliance for the kitchen.3. Missing Subdivision Remote $100 - Erroneous claim, as the remote was returned with other items.4. Miscellaneous Repairs $700 Unjustified charges categorized as normal wear and tear by the Landlord Tenant Act.5. Carpet Cleaning $1,000 in Excessive charges falling under normal wear and tear . Had an additional charge of $350 for Sofa steam cleaning. 6. New Sofa and Lounge Chair ($1,398.17)- Charged me for a brand new sofa and an additional lounge chair set that did not exist during my rental term. This is despite a $350 charge for professional steam cleaning of the existing sofa. Note: The sofa was fully depreciated after 18 months of use.7. Most importantly, the company refused to allow a joint walkthrough in violation of the ******* Landlord Tenant Act.I seek a thorough investigation into these matters and request a refund of the disputed charges. Furthermore, I believe appropriate disciplinary action by the BBB is warranted after reading the negative ************ and ******** reviews of tenants that experienced similar violations by the Company for their failure to adhere to the ******* Landlord Tenant Act.I appreciate the BBB's attention to consumer grievances and trust that a fair and impartial review of my case will lead to a just resolution. I look forward to your prompt response.*******