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          Find a Location

          Progress Residential Property Manager LLC has 28 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileProgress Residential Property Manager LLC

            Real Estate Rentals
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7500 N Dobson Rd Ste 300

            Scottsdale, AZ 85256-2727

            Visit Website
            Email this Business
            (833) 774-7377

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            Customer Reviews

            1.08/5

            Average of 602 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,638 complaints closed in last 3 years

            164 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/31/2023

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers rental and property management services.

            Business Details

            This is a multi-location business.

            Find a Location

            Progress Residential Property Manager LLC has 28 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              7500 N Dobson Rd Ste 300, Scottsdale, AZ 85256-2727
              Email this Business
              BBB File Opened:
              7/27/2015
              Years in Business:
              10
              Business Started:
              5/23/2014
              Date of New Ownership:
              4/27/2015
              Business Incorporated:
              5/23/2014
              Accredited Since:
              3/31/2023
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Progress Residential LLC
              Business Management
              • Ms. Kira Maynard, Owner
              • Mr. George Kalamaras, Director Consumer Research & Insights
              • Ms. Stacey Ady, Manager of Digital Environment Advocacy
              Contact Information

              Principal

              • Ms. Kira Maynard, Owner

              Customer Contact

              • Mr. Richard Martin, Manager of Reputation and Customer Experience
              • Ms. Stacey Ady, Manager of Digital Environment Advocacy
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,638 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I am an *** admin for a management company, and I have been here over 2 years now processing leasing applications for my ***'s. Progress Residential consistently refuses to follow *** leasing procedures. They do not tell the proposed tenants to submit the approval paperwork needed or they tell them at the last moment. They give them little, no, or incorrect instructions repeatedly. These tenants show up at my office often upset and confused because they are needing *** approval to move in. *** boards need time to review and process applications they cannot be expected to process an application on a moments notice just because Progress Residential did not submit the application weeks ago like they should have done. They have been made aware of this and the fact that some ***'s will not accept leases that say month to month in them YET they continue to submit those and they get returned and the prospective tenant is in a panic waiting to get approval and usually blaming our office or the *** for Progress Residentials mistakes. I do not understand why we cannot work together and get these applications processed correctly and quickly for their tenants.
              Read More
              Read 1637 More Complaints

              Customer Reviews

              602 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Tonya A

              02/02/2024

              The worse company ever. I became ill and while in the hospital they called. I informed them the same thing and when released called to get everything situated but was told all or nothing. I never had any problems with making sure they get paid whether a late fee was attached or not. Went to make a payment the was ordered by the judge and when I went where I was informed to go before the next court date they tried to charge me more but stated it was for the prior month. Keep in mind that all was already included in the payment. When I brought that up and called the company and asked for a supervisor I was told they only had one and I had to wait 24 to 48 business hours. Keep in mind that could be Wednesday of next week. Anytime Ive ask for a supervisor one never calls and its just the run around. Im over it! Then you are charged fees with no real proof that the amounts are accurate for water. Sewer, trash , etc and technology smart home which is just a fee thats charged but not used or sufficient. All of this needs to be looked at and not just informed to get people off the phone but really addressed

              Progress Residential Property Manager LLC Response

              02/05/2024

              *****,

              I'm sorry to hear about these frustrating experiences. We do value our residents and want to make sure your experience is a good one, so this is disheartening. I will be reaching out to you directly to assist.

              Thank you,
              *****, Advocacy Team Progress

              Read 601 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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