ComplaintsforThe Management Trust - Arizona

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I obtained a ring doorbell because of my hearing impairment in Dec of 2022. This doorbell vibrates my watch and pops a picture on my tv to alert me of someone at my door. These homes do not have a doorbell or door knocker. I am unable to hear someone at my door. The Management Trust and the board that the Management Trust works for my home have fined me for my doorbell, which is in direct violation of the *** and my right to have the same access as hearing individuals. On 8/7 a fine of $25 was assessed to me. On 8/8 I signed in and they have upped it to $100. This doorbell is not currently on my door due to harassment.

  

  Business response

  08/18/2023

  Hello, 

  Please remove this complaint as it has to do with Association processes and not The Management Trust. 

  Please be advised that the decision to approve/deny any Architectural Request lies solely with the Association ******************************* The Committee does not include any employees of The Management Trust; it consists of volunteer Association Homeowners.  

  Any exceptions to an Architectural Application decision can be appealed for (HOA) Board consideration during an ***************** Meeting.  A homeowner can also submit a request for Fee Waiver to the Board for review.  

  Thank you

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like to file a complaint on The Management Trust they disregarded the policy and had my vehicle removed by **********. The tow company is required to place a notice allowing 48 hours before removing a vehicle and ***** contacted the tow company to have them remove several cars yesterday and non of us were notified. I contacted them yesterday and was told by ***** that she contacted them because a volunteer contacted her stating that the vehicles hadn't been removed. I informed her that the tow truck driver states they did not place notices on the vehicles because the property manager (*****) instructed them to remove the cars even without giving a notice. ***** claims the tow company placed notices on the vehicles 10 days ago which is untrue and it has been verified by the tow company and the driver that no notices were placed. I contacted **** who ***** claimed to be her supervisor and he went on a ramble about irrelevant information then I informed him that ***** sent a request to the tow company to remove vehicles without proper notice and he stated that the tow company is responsible for notifying the car owners and I should contact them. He has since stopped answering my calls and returning messages. The property management is blaming the tow company and vice versa. It seems that together they are knowingly breaking the rules to scam money outta of us.

  

  Business response

  03/04/2024

  Dear **************,

  
  We hope this message finds you well, although we understand that relevant events may have caused frustration and inconvenience. We appreciate you taking the time to voice your concerns regarding the towing of your vehicle. However, after thorough investigation, we regret to inform you that as the Management Company, we had little to no involvement in the towing process and consequently, we do not possess the ability to address your complaint as requested.
  It's essential to clarify that while we empathize with the challenges you've encountered, the decision to tow vehicles typically rests with third-party towing services or relevant authorities, rather than the Management Company. We understand that this situation can be distressing, and we genuinely sympathize with your frustrations.

  
  Please understand that our primary goal is to ensure a positive and harmonious experience for all residents within our community. While we are committed to assisting residents with issues within our jurisdiction,unfortunately, towing incidents fall beyond our purview.

  
  We genuinely regret any inconvenience this situation may have caused you, and we encourage you to reach out to the appropriate authorities or towing service provider to seek resolution for your concerns.

  
  Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding in this matter.
  

• Initial Complaint

  12/15/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am having issues with how this company is currently being managed and I am afraid that they are abusing their position of power to extort more money from residents due to their purposeful misdirection of their own policies and overcharging for policy violations. I started receiving "courtesy violation notices" starting at the beginning of 2021 until present for things like a single cobweb on a fence or a small pile of leaves. Each violation notice threatened fines of $100 if not resolved and included intimate personal photographs of my living space for each occurrence. I had reached out to The Management Trust to discuss the lack of privacy and also disclosed my mental health issues that prevent me from managing daily activities. They did nothing to communicate or help accommodate my request and I was fined $100.From there I started reviewing their own Community guidelines and policies and noticed on the records available to all owners that initial violations of policies are supposed to be $50, not the $100 I was fined. My request XN ******* on their portal has been closed without any contact from them 3 times. I have also opened another request XN ******** on 11/08/2022 and there has been no response as well.I have also noticed that the original violations I was fined for were not included within the Community Guidelines as an appropriate violation.Their portal also includes financial and insurance documents that are over a year old. I have previously requested the missing information on the missing financial statements for 11/2021 until present as well as the missing proof of insurance for 2022. Those messages have disappeared from my account in my portal as well.

  

  Business response

  06/12/2023

  I was away on maternity leave and am only now seeing your email.  Our team reached out to **************** independently of the BBB platform and I am under the impression that Mr. ******* complaint has been resolved.  Please advise if you have heard differently.

   

  Kind Regards,

  ********************* | Division Operations Manager
  Champion Employee Owner
  The Management Trust
  **********************************************************************************************
  P: **************
   

  Customer response

  06/12/2023

  I was contacted by a representative claiming to be a Community Manager from the business outside of their working office hours (7pm) where they left a brief voicemail with their contact information. When I called the number there was no response so I left a voicemail and have never heard back from them since. 

  

  Business response

  10/16/2023

  ******************** account appears to be resolved in our systems.  ************* Manager attempted to call and talk to ***************, to which he was not receptive.  If **************** is interested in further resolution, we encourage him to contact our office directly at ************************************* or by calling and asking for a member of the Leadership team at ************ . 

  Thank you.

  Customer response

  10/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩