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ComplaintsforDMV Data Reports
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was going to purchase a used ****** Cube vehicle and wanted to get a report on the vehicle to verify condition. I found this DMV.us.org website that advertised 1 search for $1.00. I didnot see where my credit card would be automatically charged monthly an additional $28.95. My credit card has been charged $28.95 three times on 11/27/2023, 12/27/2023 and 1/27/2024. After the 11/27/2023 charge I call the company and they told me my service would be canceled but I could not get a refund. I called again on 12/27/2023 and today 02/02/2024; today spoke to someone named ****** who said my service would be canceled but no refund. The DMV.us.org has not responded to any of my requests.Business response
02/09/2024
Hello ******,
Thank you for the opportunity to address your concern. We were able to locate your customer account and refund all charges. Please allow 3-5 business days to receive the refunds. Should you need further assistance, please feel free to let us know.
Best Regards,
DMV Data Reports SupportInitial Complaint
12/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was in the process of purchasing a used motorcycle and wanted to run the **** to make sure that the motorcycle wasn't stolen. I found this DMV.us.org website that advertised **** searches for $****. Nowhere on the site did I see where I would be charged an additional $28.95 and after seeing the negative reviews on the BBB website, I see that I wasn't the only one that was misled about the **** one-time search fee.Business response
01/05/2024
Hello ****. We were able to find your account. Your account has been canceled and we have provided a full refund for all charges. You should see this reflected in your account within 3-5 business days. If there is anything else we can assist with please do not hesitate to ask.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.