ComplaintsforZipps Sports Grill

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son has severe food allergies and we have to bring his own food as he is 5 years old , we have been coming to the ******** and 101 location for over three years every single week . Not one time has anyone said no outside food or drinks allowed nor has a sign ever been posted . My 5 year old had to go outside with my wife in the cold to be able to eat his dietary food ! This is beyond absurd and ridiculous. This matter needs to be resolved immediately.

  Business response

  02/08/2024

  We do not allow any outside food or drinks into our restaurants, this is a company-wide policy, and this is very standard in the restaurant industry. We have had our no outside food and drink policy the entire time we have been a company. We have this policy for many reasons, this is something that we will never change and is enforced at all times regardless of preference, dietary restrictions, allergies, age, etc. 

• Initial Complaint

  10/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Zipps Sports Grill Corporation,I am writing to express my deep concern as a customer who once considered ********************** a good establishment to enjoy with family, friends, coworkers, and clients. While I understand that Arizona is a right-to-work state, this does not entitle a company to mistreat, offend, sexually harass, degrade, or belittle its employees, particularly its female staff.On the few occasions I have visited the Zipps location in *******, I have been appalled by the treatment of your employees. I have tried to address these concerns by requesting to speak with the general manager. Regrettably, both times I was made to wait for over 30 minutes, with the most courteous server apologizing and explaining that he was unavailable, or on one occasion, he had already left for the day. This lack of availability and accountability is unacceptable.As a Vice President with over 467 employees, I understand the importance of effective management and treating my teams with the utmost respect and regard. I take any allegations of mistreatment, offensive behavior, or sexual harassment seriously. As a corporation, I would assume that this is not the image Zipps Sports Grill would want to project, nor would it condone the mistreatment of its employees, or the behavior demonstrated by your general manager, *****. I have learned his name during my visits, and I was shocked to find that he was the one responsible for such treatment as a especially as a General Manager. His conduct appeared overwhelming, and this is not how a manager should represent your company.I have decided that I will no longer be attending this establishment or conducting business or team-building meetings here. ************ Goldman, you have a commendable team that works hard and provides good service. However, with a general manager who engages in verbally abusive behavior, the well-being of your employees is compromised. Some of these employees may not have other choices and need their jobs to support their families, children, or may be in particular circumstances where they feel voiceless. I am here to be their voice, and regardless of where one works, no one deserves such ill-treatment. I believe that the general manager should be reprimanded, and it should be determined whether he is fit to work with people.I hope that this letter draws your attention to these serious concerns, and I urge Zipps Sports Grill Corporation to take appropriate action to address them.Best Regards!

  Business response

  10/18/2023

  Hello, 

  We will be investigating your concerns and will handle this internally. Thank you for the feedback on your observations. 

   

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The most important person in my life who raised me and was mom,dad grandfather, mentor, bestfriend all wrapped in one passed away Friday evening. I worked my shift Friday night while I knew he was in the middle of passing and then he passed about an hour after I got off. Saturday night less than 24 hours after his passing I worked. I got nothing but complaints about my performance despite me vocalizing and being upfront when I clocked in about the circumstances I was going through. When I asked about funeral arrangements for my grandfather as far as needing the day off I was told that I would need a two week notice in order to get the days off and if I couldnt get the two weeks notice( Which of course I couldnt because how am I supposed to know when the most important person in my life is going to pass?) I was told I would be Required to work those days unless I could find someone to cover my shift those days.I went in Sunday with the full intentions of trying to push through the day but I just couldnt. I had a decent size party coming, I asked a fellow server to take it because she had no tables and I just couldnt give the level of service that the guests deserved. This same server followed up withIts not our fault your grandfather died you need to leave your personal s*** at the front door I had a breakdown & went to my manger for permission to leave.(which if anyone knows me takes a lot for me to do.) I was then greeted the next morning with a email from our head manager Asking me to cover her shift (by the way she is a manager, I am a server so technically I cannot do that) She proceeded to tell me my meal would be free as if that makes up for the passing of the most important person in my life. When I went to request time off for the funeral it wasnt physically possible to do. Due to the fact it was not a two weeks notice. After her final email,I came to the conclusion that sometimes the best thing to say is to tell someone to f*** off. Zipps is toxic.

  Business response

  05/31/2023

  This is an employee, not a customer. We cannot discuss employee related issues on this platform. This employee can contact our office and speak with *************** to discuss this matter. ************. 

• Initial Complaint

  01/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My family and I are regular patrons of Zipps on ******************************* in *****, **. We frequent this establishment weekly and have spent thousands of dollars. We have also come to know several of past and current servers and it saddens us to make this complaint. My fianc is Black and a 100% disabled Veteran and I am Caucasian and our daughter is mix-raced. Current, new management of this location have made accusations that they deem inappropriate, yet they have furnished no empirical, supporting materials to back their claims. The same behaviors they are deeming inappropriate have never been commented on in the year prior we have frequented this establishment. I asked to see CCTV and shift notes when this accusation was furthered on 01/18/03; however, I was informed these were not available. I fear this new management ****** and **** - last names were not provided when requested) is discriminating against my mixed race family and are fabricating unfounded lies. As a practicing attorney in Maricopa County these behaviors are concerning and I would request mediation to resolve these issues.

  Business response

  01/20/2023

  We spoke to this guest over the phone on January 19 and have resolved this with them. The guest gave their child a drink in glassware that had alcohol in it and that is a liquor law violation. We addressed this with the guest, we warned her and told her this was not allowed. ***** claimed we targeted her and her family and that we discriminated, however that was not the case. We addressed the issue with her, as we would do to any guest that did what she did. We were protecting our liquor license and our business. 

  Customer response

  01/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  However, there was no alcohol in the glass. It was empty prior to putting lemonade in it. But, the business has explained their general policy and it will be followed. 
  
  Regards,
  
  ***************************
  
   
  

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