ComplaintsforAZ on the Rocks Indoor Climbing Inc
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
April 6, 2023 Signed up for the first time for a family membership for 199USD, charged using my card.May 2023 - first week Called up office to cancel family membership under my husbands name. Was told by staff to cancel online, using their website. Done.Aug 4, 2023 Cardholder found out by backtracking credit card charges, that the said company has still been charging membership fees from May-July; with no notification sent to cardholder of monthly charge or continuation of membership. Immediately did another cancellation using my account, via website. Email confirmation of cancellation received immediately. Emailed company as well.Aug 5, 2023 We call the office to bring concern to their attention. Assured by staff we will get an email back.Aug 6, 2023 Charged for another month of membership. Charges now totaling 796USD. Called office twice, no response.Aug 7, 2023 Filed a complaint against company with attorney-generals office.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.