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ComplaintsforOn The Road Again RV Service & Repair
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction: 01/19/22. Order No: ******. Amount paid: $27,266.42. Commitment: To rebuild motorhome engine. Nature of dispute: It appears the engine rebuild was not needed and now we want to return the parts ordered for a refund. We waited for parts until May & then went to another repair facility to have a repair made that was related to the original supposed engine issue. They made their repairs (including required maintenance), checked engine codes & did not see any other issues. If the engine needed to be rebuilt it probably would not have passed the emission test it had in April, the oil pressure should be lower (which it's not) & it should have used oil on our (***** miles) trip to ******** & back in *********** which it did not.Business response: Not very helpful. At first, I am told the parts cannot be refunded based on the part supplier policy which I now know is untrue since I have talked to the company (Cummins) parts ************** will take them back minus a 15% restocking fee. I can't take the parts back only ***** can according to *******. Now ***** is saying he will only return one part (minus a 40% restocking - he stated this is his policy. I was not provided with this at time of transaction) that he said he bought at a different supplier than the other parts noted above.
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Contact Information
15044 E Montgomery Rd
Scottsdale, AZ 85262-7843
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.