Business ProfileforHarkins Theatres (Corporate Office)

Hello we have been a patron of yours since we were little kids. I am now 60. Our family made a decision to see a movie after our Christmas dinner. We decided on the ******************* movie. Poor Things. I read the description at least four times that was listed on the Harkins website where you choose what movies to see and to pay for. And yes I do know it was rated R but I had no idea of how much *** there would be over and over and over and over and graphic and over and over again. Why was it not rated X? It should have been. There shouldve been a parentheses after the description of the movie which said nothing about that at all. Not a single word. My family couldve made better choices. I couldve made better choices.. My young adult daughter sat next to my husband. Which was to say the least a bit more than we bargained for. We could have all made better decisions. Too bad we couldnt really appreciate the filming, the costumes and the acting. I did leave the movie. Why couldnt you have put a sentence in the description about this. This is just so unfair to your costumers. I understand that maybe you didnt actually make the choice but someone in the Harkins business could have asked that whoever is connected with the movie that makes these decisions to put some kind of caption warning. I mean really thanks a lot. Extremely disappointed. Just please give your patrons a heads up. We are owed that much. I feel totally bamboozled here..

Dear *****, Thank you for taking the time to reach out to us through the BBB Customer Reviews; we always appreciate hearing from our guests. Your feedback regarding the content for Poor Things has been shared with the appropriate people on your behalf. That said, we would be happy to help with compensation for your tickets if you were unable to finish your viewing. At your earliest opportunity, please feel free to email us at **************************************** with your ticketing information for further assistance. We look forward to hearing from you! Have a wonderful day and thank you for choosing Harkins Theatres.