![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforVCA McCormick Ranch Animal Hospital and Emergency Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
VCA is training their veterinarians to encourage/recommend euthanasia instead of providing care for their patients. I brought my dog in after discovering he had blood in his stool. Before any intervention, ******************** wanted to get his records from his primary vet. As she was waiting, she informed me, without doing an ultrasound there would be no way to determine the cause for the ** bleed. After she received his records and learned he had metastatic cancer, she only assumed the bleed was due to his cancer and said he required surgical intervention. However, due to the extent of the cancer, she did not recommend surgical intervention and told me the best option would be euthanasia. I told the doctor, even if I decided to take that route, it would not be during this visit. She told me that I would be leaving against medical advice. As a healthcare professional, she took an oath to not only treat animals, but do it in an ethical manner. She **** her own conclusions with zero intervention. She took absolutely nothing into consideration including the value of my dogs life, my dogs well being, and my autonomy to make my own sound decisions regarding the next steps while giving her baseless opinion. She truly made me feel like I had no time left with my dog. After a couple of days, my dogs condition improved. My dog was taken to his primary vet and it was concluded that his ** bleed was due to a **** plug being inserted during a CT scan prior to this visit. Had I listened to her and believed that the ** bleed would only get worse, my dog would not be with me today. She was way out of line with her theories she neglected to properly diagnose. No healthcare professional has the right to draw conclusions without doing their due diligence. I am truly disgusted with the way my dogs treatment, or lack there of, was handled. Her practice needs to be investigated before this happens to another family and makes them believe their dog does not have a chance at survival.Business response
07/18/2024
******, your experience is truly concerning, and we're very sorry to hear about this distressing situation. We take your feedback seriously and would like to address your concerns personally. To ensure that we properly review and discuss your experience with the appropriate attention it deserves, please contact us at ***********************************************************. We are here to support you and your pets well-being and would appreciate the opportunity to further understand and address your concerns.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.