ComplaintsforKeto Cleanse

• Initial Complaint

  10/11/2022

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I ordered one trial bottle of the keto cleanse product and they continue to send more and CHARGE every single month. No way to contact the company. I never signed up for a recurring agreement nor does this product even work Make them stop sending and charging my credit card please!

• Initial Complaint

  09/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  BBB unable to locate business

  More info

  Post date 06/23/22 Trans date 06/22/22 ***************************** O MY CLEANSE *********** *** $89.95. Reference # *******HXS71LON7L $1.95. Never received

• Initial Complaint

  07/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Signed up for a free trial on my cellphone. Was supposed to be $6.95, they charged it twice. Never received anything in the mail. 10 days later, charged my credit card for $96.95 twice. Called with Bank to dispute and they said it is a legitimate charge and they cannot do anything about it except cancel my card to block any future charges. The bank provided the number for the company, called the company. They could only cancel my account to make sure I didn't have any future charges. Could not get my money back. I never received any product and never authorized the charge. I am out $207.80 for nothing. Ridiculous.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I started a trial order over a year ago. And it doesn't work. I have tried to find a phone number to call and cancel, but no luck.. I canceled my card and got a new one,one, now they are charging it. I have over 15 bottles not opened. I NEED THIS ROBBERY TO STOP.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I did the trial, but I keep getting shipments of the pills and being charged. I dont want any more. It didnt do anything for me. Please cancel my subscription. Thanks. There is no number to call or email. Please confirm that this has been cancelled.***********************

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  02/07/2022, last transaction, cancelled my card, contacted bank, twice, they still find a way for a work around, to charge my bank. Never answer the phone. Nothing seems to work with this fraudulent company. Just want it to stop. Now.

  Business response

  02/16/2022

  Dear ******************* (BBB),

  
  Thank you for providing us the opportunity to respond and assist this customer, *****************************.

  
  We were able to locate her account by her shipping address,we do show a different email address on file *************************** than the one associated to her BBB complaint. 
  

  As of today, February 16, 2022 we have canceled the account and refunded the last transaction that took place on 02/03/2022 in the amount of $24.98.  Our return/refund policy is to request an RMA number by calling or emailing customer support within 30 days of the purchase date and returning the product.  We have made an exception, where **************** has no need to return her last order for the full refund.  She should see the refund within ***** hours.
  

  To better assist our customers, can you please inquire with **************** what customer service toll-free phone number or support email address she has been using to contact us?  I have searched our email system with both of her email addresses--show no record of her emailing.  I also reviewed her past orders within our CRM for any phone logs or notes that she had called us and nothing pulled up.
  If we have incorrect information online or on the packing slip, we would like to get this resolved. 
  

  We are sorry for any inconvenience for ****************.
  

  Sincerely,
  
  Customer Care

  
  

• Initial Complaint

  11/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have tried to cancel my order several times but it seems impossible to contact the company either by phone or email. I did the trial and found I didnt get any benefit but did have side effects. I continue to receive orders and have been charged each time but all I ever receive is a packing slip. I want the shipments to stop and a refund for the shipments I did not order.

  Business response

  11/23/2021

  *****************************,
  
  Thank you for contacting us today and staring your concern with us. I sincerely apologize for any confusion or frustration you have experienced. I am hoping this response can provide you some more information.
  
  Our records indicate your order was placed on 07/15/2020. This order contained the following:
  O# ********_KetoFast - Buy2Get1 SUBSCRIPTION_$149.91
  O# ********_KetoCleanse UPSALE SUBSCRIPTION_$29.99 
  
  Following the initial order, single bottles are sent out monthly on a recurring basis until cancellation of subscription. Our system shows that multiple prior attempts to ship your monthly subscription were unsuccessful due to the card on file declining. However, your most recent subscription shipments were successful and processed. I unfortunately do not see any record of prior cancellation via phone or email on your account. The packing slip included in your shipment(s) does contain a customer support email address for your convenience.
  
  Your account has been cancelled as of 11/23/2021 and you will receive no further charges or shipments. We unfortunately will not be able to offer a refund for any orders past 30 days of purchase. This is clearly stated in the terms and conditions that must be agreed to in order to place the initial order.I see you have two orders that are within policy and can still be returned for a refund minus $5 processing. If you would like to return your two most recent orders,please let us know and we can send you a return authorization number. I can also offer you a $50 restaurant voucher that can be used with a number of restaurants. If you would like to accept this, I can send the voucher to you electronically to your email on file instead of you returning the items.
  
  Please let me know how you would like to proceed.
  
  Sincerely,
  
  
  Complaints Specialist
  **************************

• Initial Complaint

  10/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am still being billed every month for a trial. Of this product keto cleanse I have canceled at least six times and every month they **** me again and send me another bottle as if I requested it but I did not. I want a refund for the last 6 months at least and I want these people to stop billing me. I am not using the product I don't want the product and I've canceled. I do not want to change my bank card as I am a recent widow and am not going out much right now. So this is causing me a lot of problems not good for my nervous breakdown after my husband passed away. They are causing me emotional and mental and physical stress. If there's any way you can resolve this I will thank you very much from the bottom of my heart I need to get these people out of my bank account. Thank you so much I'm living on widow's benefits. Regards, ******

  Business response

  10/11/2021

  *****************************,
  
  Thank you for contacting us and sharing your concern. Our records indicate your original order was placed on 06/27/2020. This order contained a monthly recurring subscription which per our records, was not cancelled. We do send out the order confirmations when shipments are processed to try to ensure our customers have a full understanding of their orders.
  
  Your account has been cancelled as and there will be no further charges made to your account. I was able to refund your last 4 charges in our system as a resolution to this concern. This refund should reflect in 5-7 business days. 
  
  Refunded - $9.99 Trans-ID: **********
  Refunded - $9.99 Trans-ID: **********
  Refunded - $24.99 Trans-ID: **********
  Refunded - $24.98 Trans-ID: **********
  
  I was unfortunately not able to refund additional charges due to the refunds failing in our system when attempted. While we are unable to provide you an additional refund, we would like to offer you a $100.00 restaurant voucher that can be used with a number of restaurants. Would you like to accept this voucher as a resolution? If so, I can send the voucher to you electronically to your email on file.
  
  Please note by accepting this resolution, you are acknowledging that your concern has been resolved and no other discourse will be presented.
  
  Our sincerest apologies for any inconvenience you have experienced.
  
  Please let us know if you have any questions.
  
  Sincerely,
  
  Complaints Specialist 

• Initial Complaint

  09/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  As previously stated, there is no way to contact this company to discontinue sending the unwanted product.

  Business response

  09/15/2021

  *********************,

  Thank you for contacting us today and sharing your concern. We are so sorry to hear you have had trouble reaching us for cancellation. 
  
  We do send out the order confirmations when shipments are processed to try to ensure our customers have a full understanding of what the offer outlines and what to expect with the order. 
  
  The email we currently have on file for you is ********************. I would be sure to check spam folders as well for any missed correspondence. 

  Per your request your account has been cancelled and there will be no further charges made to your account.
  
  
  You should be receiving an auto generated email from our billing system confirming this cancellation as well.
  
  
  Please let us know if you have any questions.
  
  
  Sincerely,
  
  Complaints Specialist
  **************************.
  

• Initial Complaint

  08/14/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  There is no way to contact this company to discontinue sending the unwanted product.

  Business response

  08/16/2021

  ***********************,
  
  Thank you for contacting us today and sharing your concern. I amsorry to hear that you have had trouble reaching us to cancel your monthlysubscription order.
  
  We do send out shipping confirmations as well as customerservice contact information once orders go out to ensure customer are able tocontact us and cancel future orders.

  Per your requestyour account has been cancelled as of 08/16/2021 and there will be no furthercharges made to your account.
  
  You should bereceiving an auto generated email from our billing system confirming thiscancellation as well.

  I apologize for any inconvenience you have experienced. Please letus know if you have any questions.
  
  Sincerely,
  
  Compliant Specialist

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩