![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAuto Glass America
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am so FRUSTRATED with the status of this issue and I'm irritated discussing this. I've been dealing with a windshield that this company replaced which doesn't allow me to do drive over 60 mph with out the sound of wind coming through for close to a year!!There has been so many managers/reps. (********************************** etc......... that I spoke with and the situation still is not resolved nor rectified.Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my 2018 Tesla Model X to the Glass America store located at ********************************************************* on 11/22/2022 to replace the front windshield. The replacement was 100% covered by my *********************** policy. In the process of removing the cracked windshield, the technician put a series of dents in the dashboard grill cover. The service advisor agreed and arranged to have ***** replace the damaged part. On 12/10/22, I went to the ************* center in *************, **. They had the replacement part, but were not aware that they had to install it. I had to be rescheduled for 1/12/23 at the **************, ** service center. They installed the part but Glass Americas credit card on file was denied after the repair. In order for me to pick up my vehicle, I had to provide my credit card. The repair cost $457.16. I have talked to ****, the service advisor multiple times, and he has tried to advocate for me with the regional office including promising that they have approved the reimbursement. After four months, I have yet to be reimbursed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.