ComplaintsforSu Vino Winery
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Complaint Details
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Initial Complaint
08/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On February 24, 2022 I paid Su Vino Winery $340.36 for a case (approx 30 bottles) of a customized wine blend and to be able to personally bottle that wine on April 25, 2022 at their winery warehouse in N. **********. The week prior to April 25, I called ******* to confirm bottling session. In that call, **** who I believe is the owner told me that their labeling machine was down and the bottling would not occur on that date. I informed him that that was problematic as I will be leaving my residence in ************** on the following Thursday and not returning until 2023. **** assured me that he would be able to send the wine to my home in ************ where I am now. To date, I have yet to receive the wine. I have called at least five times always leaving a voicemail asking for an update and a return call. I've never received a response to my voicemails.Initial Complaint
05/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On April 7, 2022 I ordered on their web site 4 bottles of Summer **** wine with a delivery fee of ***** the auto receipt was emailed to me the same day with my total cost of $ ***** . funds were removed from my Capitol One Credit card account on the 9 th of April. As of today I have not received my wine. i have place numerous calls and no one has responded either email, text, or phone. I thank you in advance if there is anything you can do to help me out.Business response
05/17/2022
Good Morning,
Thank you for bring this oversight to our attention. We have shipped the wine and included an extra bottle as well as refunded the shipping cost for the delay.
Respectfully,
****
*********************
Su Vino Winery
Proprietor/Winemaker
Customer response
06/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
05/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On April 7, 2022 I ordered on their web site 4 bottles of Summer **** wine with a delivery fee of ***** the auto receipt was emailed to me same day with my total cost of $ ***** . Funds were removed from my Capitol One Credit card account on the 9 th of April . As of today I have not received my wine . I have placed numerous calls and no one has responded either email, text, or phone. I thank you in advance if there is anything you can do to help me out. ************************* ************Business response
05/17/2022
This is a duplicate complaint and has already been addressed through Complaint #********Initial Complaint
05/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an online order with SuVino Winery back in Oct of last year for around $75 for the purchase of their Blood Orange Sangria. When I didn't receive it, I called the phone number from their website, and learned that the 'batch' was being made and would ship out in late December. It's now May of 22 and I still have not received my order. I have made several calls to the winery (no one answers so you leave a message), and have had no response from the company. I either want my money back or the product, but there is no response from this company.Business response
05/17/2022
Good Afternoon,
Thank you for bringing this to our attention. We have shipped the wine to the client and refunded half the order cost for our delay and lack of communication.
Respectfully,
****
*********************
Su Vino Winery
Proprietor/Winemaker
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.