Business ProfileforSierra Collections and Consulting LLC

Sierra Collections & Consulting, LLC is incompetent at providing proper communication and documentation. The company tries to send informal emails and letters edited by hand/pen. First, I requested an itemized statement in the mail and was told they can't do that but would email me the break down. That was the first red flag. Next, a payment agreement was arranged through email communication. I requested an updated statement be sent in the mail to reflect this agreement. I received the same document as before, but with the update written in ink. Either they are incompetent and can't type up an updated document, or they would like to send a hand-written update so they could later argue there's no proof of the new agreement on their end and come after me for a different monetary amount. The way Sierra Collections *************************** LLC conducts business is unacceptable and unprofessional.

Good morning, thank you for the opportunity to respond to customer complaint. ******** account was assigned to ********** January 10, 2023. The validation notice was mailed to customer, no response was received. A voice mail was left January 24, 2023, no response. A second letter was mailed February 17, 2023, no response. A third letter was mailed May 26, 2023, no response. It was not until June 22, 2023, 5 months later, our office received a call from customer asking for a breakdown in writing, emailed her the information. June 29, 2023, we received an email from customer stating she was unemployed and wanted to settle this account for $1,200.00 and consider the debt taken care of. ******** was informed our client would not accept any less than the principal amount, $1,653.07, but we would be willing to remove both the fees and interest, which would save her $572.91. Our office did request a copy of the original invoice but did not arrive until July 5, 2023. June 30, 2023, customer emailed requesting a letter to her with the balance minus interest and fees. As requested the letter was mailed with the information. ******** also received an email stating the letter was sent. ********** did everything customer asked of us, and she even thanked us for our response. And she was offered a nice reduction on her invoice as a sign of good will to assist her in resolving her debt.