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ComplaintsforXtreme Off Road & Performance
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 22 I gave $2500 to extreme off-road motor vehicles in Tucson Arizona for a lift kit for my Nissan pick up truck. This $2500 deposit was for purchase of the materials supplies for the lift kit installation. Since that time there has been no delivery of the lift kit materials, and the business is often closed. Initially, I was told that there was a delay in the delivery, because the wrong supplies were sent from California. However, since that time, I have not been able to find out anything further about that even though it was promised delivery overnight. One employee told me the owner of business was in court out of state. At this point, I only want my money back. This moment I am in the parking lot outside the business, and the bay doors are open doors to the tool racks are open however, there are no employees present. I believe my money is being stolen.Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Back in December 26, 2022, I took my 2022 Polaris RZR into Xtreme Off-road & Performance for an insurance claim because it was a known business for solely off-road vehicles. I was told my the owner Manuel Morales that he would take care of all the work in his shop and it was projected to be completed in the time period of 4-6 weeks from January 2023. It is August 2023, it has been around 8 months and I still have not received my vehicle from them. I contacted the owner of the shop constantly only to receive the same answer every time (the answer was more and more time). I have a GPS tracker on my Polaris RZR and it turns out my vehicle is down the border in Mexicali, Mexico when I was told the furthest it would be taken for parts and labor is El Centro, California.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.