Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am in virtue recovery in *******,** I requested a vegetable free free meal due I can't eat vegetables, nothing was done I can't eat them I try it makes me throw up ,still nothing was done so I'm left skipping a meal because they won't help me by offering a replacement food source ,can you help me with thisBusiness response
01/05/2024
We would like to thank the BBB for being a safe space for our clients to give feedback so that we are able to improve our program. As we do not have any releases on information on file in our system, please forgive that this will have to be a general response.
In circumstances where clients have food preferences, we are bound by regulatory agencies and by nutritionists who ensure that every client is offered a diet that will be beneficial to their recovery. Our culinary staff works closely with our medical staff to meet individual client needs. We have checked in with all clients to ensure that they are happy and comfortable with the food being offered on 01/03/2024 at our weekly community meeting, as well as individually during private therapy sessions. We do and will continue to offer alternative options such as sandwiches during meal times in addition to the planned meal.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
13951 W Meeker Blvd
Sun City West, AZ 85375-4424
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.