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ComplaintsforAZ Dental Care, PLLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The ad say's $49 for exam, CLEANING, & Full mouth x-rays in absence or periodontal disease The amount charged was $289.00 It was a regular cleaning, no disease. I was in shock and put it on my card. I will try to stop the charge in the morning and send them a check for $109.49 + 60 for fluoride treatment. I would not have received the fluoride treatment if I knew it was $60. The lady doing the cleaning said she didn't know and I paid about half that at my last dentist. But I said ok it can't be that much so that is on **** need the $180 back. I have uploaded the bill and the ad. It is a crime these dentist bait and switch. I told them I had the ad when I called to make the appt.Business response
12/08/2023
Hello,
We are calling in regards to the complaint ID ********. This patient has signed the ***** release document. We refunded $180 to the patient not because we admit to any wrong doings but we did it in good faith. We are attaching a signed copy that proves that we refunded what she asked for and she wants the complaint to be removed from BBB website.
********************************************
** Dental Care PLLC
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Phone: ************
Fax: ************
Email: **************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.