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ComplaintsforRobson Resort Communities
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife and I built a new construction home at the Robson Ranch resort in ****** ***** and relocated from ************ in May 2023. We encountered numerous set backs and obsticles right from the beginning of the transaction and purchase of the property. The initial walk through with builder *********, and *****************, customer service representative. At that time we encountered numerous repair or replacement items such as damage to the front apron of the kitchen island, refrigerator not flush mount as we ordered at our design session and the refrigerator delivered did not have rear wheels and could not be balanced. The refrigerator model number is different from the model number in our design portfolio, also the refrigerator is not flush mount as ordered, and there is a 4" space from the top of the refrigerator and the bottom of the cabinet. After moving in we encountered a street light directly across the street from our front door shining directly in our front door lighting up our home from front to back. After a visit from Coserv our provider, we told that the light was in an unusual position. My wife and I have searched our neighborhood and could not find another home with the street light positioned in front of their home, we feel as though that light should be removed and placed in a proper location. There is total damage to the tops of the kitchen cabinets, there are holes in the dry wall above the kitchen cabinets, the kitchen ceiling was warped and had to be refloated. The granite in the kitchen is not what we ordered at design, there were defective window panes in the living room, second bathroom and other areas of our home. There was a hole in one of the stones in the front wall. numerous grout and caulking issues, generally poor workmanship.(***) we agree with your statement as we have experienced, and are still experiencing similar problems. We have been in our home for 6 months and have a 1 yr. warranty on our home.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.