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ComplaintsforArrowhead Aire LLC
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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired the owner of this business, Brain, to replace an AC unit at my folks place 7 years ago. ***** tried to re use old parts from the old unit and it failed. He had to come back out and replace everything that Included cutting the sheet rock from my folks laundry room ceiling.The sheet rock went up and got taped, but it remained unfinished and taped for 2 years until I called him.He went out a few weeks later and finished the job .Fast forward to 4 weeks ago, the ac unit failed. My dad called ***** 3x and got no return call or anything. I called ***** and he picked up, and said he would go over there and get it going. He determined the unit hadost freon and he charged it and left. .2 days later, the ac unit failed again. ***** came back out, searched the system for a leak and found a hole in a warranty covered part. He brazed it and left a bill with my dad for 1150$. I made it clear for him to send me the bill and not trouble my folks with it.He ignored my instructions. As of a week ago, I sent him a cashier's check for what I owed him.He has been calling and texting me and my folks, leaving threatening messages, calling me a f***** in text and voicemails, and threatening to harm my parents and me by coming to our homes, making statements like "you don't know who I am" and such..I have multiple text messages and voicemails of the threats and f***** language he has been using. He got particularly nasty when I asked about the 10 year parts warranty written on the original invoice from 7 years ago and went into a text type of tirade calling my dad and I "faggots" and such. What can you do to this person?
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.