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ComplaintsforHarmony at Surprise Apartments
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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Moved into Harmony at Surprise on 03/07/24, Over the course of the month and a half we had lived there we discovered a large infestation of cockroaches. Harmony Maintenance sent their professional pest control company to our unit 3 times, as well as we personally sprayed home defense almost weekly as well as ***** killer every few days.. We continued to be bothered causing my children to not want to sleep in their beds, and always on high alert when anywhere in the apartment. I had reached out to the complex to try and resolve this issue with a new unit, but they said they will come and spray again. Upon moving out we found multiple bugs as well as their f**** throughout our silverware, dishes and food. Due to the emotional toll and unsanitary conditions, I had to remove myself and small children. We are now being fined for breaking the lease even though the living conditions were unsafe, unhealthy and unsanitary.Initial Complaint
01/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My experience with these apartments has been nothing short of a nightmare, and I feel compelled to share my grievances to prevent others from falling victim to the same ordeal. The advertisements are a facade, masking the grim reality of ***** infestations that plague the living spaces.Upon vacating the premises, I was slapped with exorbitant charges for damages that unequivocally existed before I even set foot in the unit. To add insult to injury, the cleaning fees imposed were so egregious that any semblance of reason was lost. It's not just a matter of deceit; it's a blatant scam to siphon off every ***** from unsuspecting tenants.Attempting to address these concerns only led to a series of frustrating encounters with a property manager who appears to have mastered the art of evasion. Requests for a callback were met with conspicuous silence, as if the very act of acknowledging our concerns was beneath them. The avoidance tactics were so pronounced that it became evident they were actively evading accountability.The breaking point was reached when, in pursuit of justice, I turned to client services, hoping for a resolution. Instead, I found myself caught in a web of indifference. The moment facts were brought into the conversation, their eagerness to wash their hands clean of any responsibility became glaringly apparent. It was as if they had a playbook for dismissing valid disputes, leaving me feeling betrayed and disregarded.They stated November 7 we owed over 800 dollars after speaking to middle man as they would not call us back now say we owe 498 but will not provide us a break down of charges as requested and sent us an invoice that shows we owe a 0 balance
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
15164 N 140th Drive
Surprise, AZ 85379
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.