ComplaintsforThe Orchard Estate Apartments
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Today a maintenance man returned my ID,debit card,credit card,work card and security card that I had in my wallet. I went down to the office to find out where it was found and at what time because my neighbor has a camera thats placed to view our vehicles. I asked the office manager ******* if she could have the maintenance man show me where he found the cards at because they where inside of my coach card holder. She dismissed me, was completely rude and unhelpful to the situation. I then asked could I make a report of the issue so its on record. She told me they dont handle any thefts or lost items. I then asked could I have the Hr # and she denied me the proper information. She then told me to call the police if its that serious and wouldnt even provide me the maintenance mans name or anything for me to get help on the issue. I asked could I have someone else higher up help me with this issue and then she began to raise her voice and tell me she doesnt appreciate me accusing her workers of theft when all I was asking was for help. I asked her why she was being so rude and unprofessional she then told me if I didnt like it she would give me a 10 day notice. I wasnt aware that because your simply asking for help and information that a office manager can threaten you with a 10 day notice for no apparent reason. *** lived here for almost 4 years with me and my 3 kids. This was completely unprofessional and uncalled for. I really need help getting in touch with HR or someone who can help me on this issue and also with filling report on the office manager ******* for being so blatantly rude and disrespectful. I also was accompanied by my mom and another ******** as well. I was completely embarrassed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.