![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSands Collision Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 7, 2021 I left my vehicle for an appointment @8:30 to start the process of fixing the hit. During that process the employee went around the vehicle to make sure there wasnt any prior damages so we dont get any surprises when I go and pick it up. He wrote down the vin number of my car. Today on December 22, 2021 as I was leaving the lot I noticed a crack on my windshield that I didnt have when I dropped the vehicle at Sands Collision Center ****************************************************************************************************. I spoke to the manger and didnt help the situation. Was trying to blame me for that crack.Business response
12/23/2021
Our Body Shop Manager, *********************** spoke directly with this customer last night. She had multiple rock chips in her windshield and one had spread into a crack. I let the customer know chips will turn into cracks if not addressed early on. I explained to the customer due to temperature changes we are more likely to see these problems. We provided the customer a photo that shows the chip in her windshield upon arrival at the facility. We offered to help have her glass replaced under her insurance glass coverage but she informed us she does not have glass coverage. Lastly, I offered a reduced rate for the glass replacement through our sublet vendor. The customer declinedThank you,
***************************
Sands *************** Collision Center
Office ManagerInitial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car key fob was working before I took my car in. We called the day we left the shop and noticed it wasnt working, they told us to come in anytime. I brought my car in and they told me to make an appointment. I made an appointment and they called to cancel it and refuse to look at itBusiness response
10/14/2021
******, this BBB complaint from *********************** was already taken care of last week.
The customer reached ***** last week. ***** brought the customer in and completed it while she waited.
No further contact has been made by or from the customer.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.