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Find a Location

Twin Starz Painting LLC has 1 locations, listed below.

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    Business ProfileforTwin Starz Painting LLC

    Commercial Painting Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/16/2021

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers residential and commercial painting services. 

    Business Details

    Location of This Business
    16772 W Bell Rd Ste 110-411, Surprise, AZ 85374-9702
    BBB File Opened:
    2/4/2022
    Years in Business:
    2
    Business Started:
    9/14/2021
    Business Incorporated:
    9/14/2021
    Accredited Since:
    2/16/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Sofia Mendoza, Owner
    Contact Information

    Principal

    • Ms. Sofia Mendoza, Owner

    Customer Contact

    • Ms. Sofia Mendoza, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The start of our issues were on day 1 when they were 45 minutes late. ***** messaged at 9:02 (start time was 9) and said they were on the way. I told them I was waiting for them to leave for work after. They promised they would arrive by 9:30 and did not arrive until 9:45. Upon arrival, their baby was in the car with them, ***** assured me he would not be going inside and she was taking him to the sitter. A few hours later, they brought their baby into our home without permission while working. We also discovered after the work was completed that the baseboards were not color matched but painted a new color they just "grabbed off the shelf". Because only a portion of things were painted, it is ugly and obvious where the new paint is because it is a completely different color than the others. stick out like a sore thumb. We were never told it would not be painted the same color or we would have asked for the same. We also noticed that 3 doors they painted needed a second coat. I am not sure why they did not paint the doors properly with multiple coats. Since leaving, I have reached out to ***** many times over the course of 2 weeks. She refuses to respond despite telling me to let her know if I saw anything they might need to fix. I have screenshots of my polite attempts to reach her and remedy our situation. They have been beyond unprofessional from being late, having their child on a job site without permission, terrible communication, and painting the incorrect color. I need help to remedy this situation.
    Read More

    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kim W

    5 stars

    04/03/2023

    I work with Twin Starz on a regular basis to help my clients get their homes ready for market or to handle repairs during the inspection process. Twin Starz is always reliable, affordable and most of all they do great work. I highly recommend using Twin Starz for any of your painting or repair needs.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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