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ComplaintsforLongboard Home Services LLC
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
- On January 20, 2024, Longboard Home Services LLC (ROC#******) poured our house slab without pouring concrete for our front porch and rear covered patio as stated in our foundation plans (see attached). Now the front porch and rear covered patio is not tied into the house slab as designed. - We paid $92,220.00 upon completion of the slab and construction ready for framing. Per the contract agreement, "Contractor shall perform the following described work at **************************************************************************** (the property) in accordance with the Owner's contract plans and specifications.- Contractor says that "we" homeowners wanted pavers for our front porch and rear covered patio. I NEVER asked for pavers for the front porch and rear covered patio. I do not like pavers, but it is a requirement from the *** to have pavers or colored concrete for the driveway. It says nothing about porches and/or rear patios.- In a text from ************************* (employee of Longboard Home Services LLC) he tries to say that is what is usually done when homeowners use pavers for their driveway. ("As for the patio porch area, normally when a family selects pavers for their driveways the patios are also included. This was stated at the very beginning of the discussion about pavers. However, if you do not want pavers in the patio area, rebar and concrete can still be installed at no charge to you."). I do not EVER recall any conversations about pavers for the front porch and/or rear covered patio. I hate pavers and will not be using for the driveway. We will be using colored cement. At no time prior to pouring the home slab did Longboard Home Services reach out to US and ask/verify about the front porch and rear covered patio. They took it upon themselves to make that decision for us as homeowners!!!- Longboard Home Services LLC said "concrete can still be installed at no charge to you". Longboard is not completing the repair as stated they would in the texts and emails.Customer response
03/06/2024
I accidentally transposed the number. I put in ROC# ****** when it should have been ROC# ******. I did this in two places in my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.