Business ProfileforGermain Honda of Suprise

In may of 2023 my wife and I traded in a honda accord for a honda civic touring 2023 model. We enjoyed the car for a few months when we noticed the car pulling. It was Oct of ************************************ with the auto engine cut off at a stoplight. We had not experienced this before, so brought it in for service at our local dealership in surprise az. The service depot had our car for 8 hours and sent us home without them noticing an issue. We failed to ensure it was written down as we found out in April of 2024. We brought the car in for service in Feb 9f 24 with steering issues and that was ignored as well on the paperwork. We were assured that the recall that we brought in for as well was not our car.Back to apr of 24 and we complain about steering again and this time they took us seriously. 76 days later we get our car back. This after the part was on global recall for covid and they could not get the part. A freaking pandemic that was over 2 years ago. Worst part is they told us it would take 3 weeks to fix. After almost 40 days we had to go in because the service manager was ducking our calls. Service manager told us we needed to file a claim. Honda corp said it might be September before we get our part. So we go through arbitration where honda recommended the arbiter toss our claim which they did. So we're stuck 76 days without our car ( they dud provide a rental ) but we wanted our car. We got a call 4 days after arbitration that our car was done. Where did the part come from? Was it even new? We go to pick up our car and red flags from disservice manager. Our car has mile tracker in it but no trips logged after part was installed. Service manager said he personally test drove it but couldn't remember what smday the car was done. He also told us after the fact they initially ordered the wrong part on aprc3 and reordered apr 19. We found out June 18. No integrity and zero capability. We deserve better as consumers