Customer ReviewsforSands Chevrolet At Surprise

I bought my ***** SUV last year and not happy with sales department. They are not honest, get you into finance room and do whatever they can to make loan higher. I owe more money on what vehicle is worth, do my options are hold onto to it refinance or trade in on something with small equity I have in this. If regional manager can talk to me like Im a idiot then do not buy from these people

On March 2022 we bough a 2018 Yukon from this dealer ship. After owning the vehicle for a year, we started having issues with the transmission. We took it to them numerous times to get it repair but it seems like theyll be guessing to find out what the problem is. Last time they had it for over three weeks and didt fix the problem. We took it to a different shop to see if they could fix it and after the shop contacted the guarantee company, they denied the the cost to fix the problem because Sands had already charged them thousands of dollars to fix the issue. Right now were in the process to file a complain directly with GMC because Sands wants us to pay out of our pocket in the next visit. Not mentioning the bad customer service from the tech advisor that I dealt with.

I would not recommend this dealership to anyone. I recently had some work done on my ***** traverse and when I got my car back I noticed I had a broken front camera. This car was brought in for some front end work on the exhaust. When I took the car back the dealership passed blame off on to me and said this was my fault and that they don't take cars off the premises. I found on my service receipt that it had 4 more miles when I got it back from what I took it in with. I told them they had just as much opportunity to cause that as I would have. This was the worst customer service experience I have ever experienced at a dealership. Everything on there end was great because I was paying for services. Then when I called them on something that they caused it was a problem and could never be there fault. I WOULD NOT USE THEM FOR ANY PURCHASES OR SERVICES.

Bought car ran credit played the at and mouse game gave in bring car to family they enjoyed they call week later came back to resign paperwork they want almost want double payment we can not afford thats fine but what rather new about this over phone just so I go do by self with out wife getting sad and that is fine but the main manger was so fake when we meet where friend supposedly but when were there he acts like we dont even exist I got upset because he was full of s*** from beginning just rude everyone else is so polite but him we made deal with him and he cant say anything I didnt expect an explanation just hi bye or will work more on it something its ok i would never ever thought I would go out of my time to write review ok this guy name is **** dont trust him snake in grass

DO NOT GO HERE!They are liars and scam artists! They fix with a bandaid and take all your money. They rig the fix so you have to come back instead of getting it all done in the first place. Trust me, save your money and RUN away from this place. Will never do business here again. Go find a mom and pop shop for half the price who actually want to fix your vehicle instead of making you pay for labor multiple times.

Should have just stayed away, & trusted my gut.Went to look at a few vehicles & of course they wanted to go back & forth with numbers. We left because we werent getting anywhere.They call us to come look at a vehicle that was originally out of our price range but all the sudden now they could lower the price to fit our budget.Since we liked the numbers we went through with it. We purchased an extended warranty, with it being a used and 69k miles on it, we had a feeling the transmission could possibly go out. (Thankfully we trusted our gut because it comes into play). The finance guy said if we ever had any issues bring it to them (Sands Surprise) to fix otherwise we will have to pay our deductible. Forward to leaving the lot, *** has a hard shift on our way home. We brought it back the next morning, they got it in and had to sub it out to **** because of the computers. They said since we were having issues after issues they were going to take care of us they failed to follow through with these promises. I noticed shifting issues just recently, tried calling them to get the suv in, to be told you dont take an Apple Watch to a windows store & sent us on our way.I was so fed up with Sands I took it to **** myself. **** tells us theres transmission issues, low break *********** filter needed cleaned.Brought these issues up to ************** probably just trying to upsell you We get the ***s report on things they did to the *** before it left their lot. Had to replace the oil pan, replaced the bumper (they didnt), & took it to **** to clear/fix the airbag light,also noted on the vehicle was a stutter on the freeway at freeway speed the tires just needed balancedWe would have not known any of this If we hadnt made such a big deal. You literally have to jump through hoops to get in contact with management. Or they tell you youre speaking to a ************** in fact are not managers.They now paying our deductible,but thats because we went to BBB.

Watch out for Baraa & the finance department they talk big game claiming they have so much pull for financing, theyll do this theyll do that for you then theyll call you only because all they had to say blew up in their *********** made themselves look bad talking huh game. Apparently its not fround upon at this location for finance to make promises they cant keep finance manager **** completely contradicted everything ************* did & had to say, he seemed to be whatever about what his finance deptartment pulled blaming inexperience on ****** part claiming hes only been an employee for 3 months when the BBB complaint reviews clearly state him specifically by name in March this year. the director *** appeared to be uninterested in what had to be said about what his employees pulled as well.

Hi Everyone. I took my 2022 equinox in for ******************************** this was last week, well oil was not change but but they added move oil nd over fill I know my suv did not feel right so Monday comes along and check the oil ,over fill and oil was not change makes me wonder if they did tire ****************** maybe not ,took suv back today nov. 8 /22a new tech and he was awesome. And made it right for me clean oil and runs as it should. Sad that a dam tech would do this did the other jobs got done ????? Ps I am a caregiver my suv needs to be at its best for the elderly .

Ive had my 2018 Buick in for mechanical problems multiple times in the last month. 1. I brought it in for a turbo problem in which they said was corrected. I had to bring it back because of same problems. They then had to replace the turbo. 2. I brought it in for low water flow they had to replace a leaking water hose at an expense of over $600 ( which I think could have been damaged when turbo was replaced ). 3. When I took it in for last problem also at that time there was a number 3 cylinder problem. When I asked if it was taken care of I was told that replacement of the water hose was probably why that problem. Now I have the same problem with the cylinder. Evidently they never looked at the problem. I now have to take it back in to ty ** my vehicle for another day for service that wasnt completed when problem existed. I am very disappointed in the service but they are close and I want my car repaired pr**erly..I will take it in one more time but thats it.

I came in because sands Chevrolet in surprise AZ. Said they can help me get a truck. At least thats what they said when I talked to them over the phone. I mentioned Im almost done paying my car loan and I didnt want to go in just yet because I only have so much left for it to be paid off I mentioned I will go in in October of 2022 when its paid off. They told me its truck month we can work with paying off your car that way you can have only 1 car payment instead of 2. I didnt think that was a bad idea and said ok I can work with that. I came in they asked all personal information, RAN my credit and then said that theyre not able to pay off my car because trucks currently only have a rebate of $500. Why would you tell me you are able to pay it off? I told them the amount I owed. I told them exactly what it is I wanted. Mind you when they called me I told them I did not want to trade my old car in, I couldnt pay it off, I didnt want another loan to pay. They made me waste my time and not to mentioned the long drive.