ComplaintsforSands Kia

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2022 Carnival that ended up being a lemon and the sales person had lied on what maintenance would be done prior to picking up the car. I tried to return it or trade it it back in and or course I was told I had to talk to the salesman who completely ignored even when I went down there. Finally got it traded in and now they wont give me the gap cancellation funds I am due and are again ignoring my calls, emails etc. i want the refund and the truly owe me the maintenance they never did in payment since I lost so much time off work trying to get it fixed.

  

  Business response

  06/21/2024

  
  ************************ refund has been processed and complaint has been resolved.

   

  Thank you,

   

  ***************************

  Sands Kia

  Office Manager

  Customer response

  06/21/2024

  They obviously didnt read the whole complaint and I have not received any refund for what was asked. This dealership has shady practices and does not follow through on what their sales team promises their customers and their reviews are evidence of that. The car was literally falling apart the day I got it and they had kept it almost a week claiming they were cleaning the car up and never did.

  

  Business response

  06/25/2024

  Sands Kia has agreed to issue ******************** a customer goodwill check in the amount of $750.00. ******************** states that he will be notifying your office that the complaint has been resolved.

   

  Sincerely,

   

  ***************************

  Sands Kia

  Office manager

   

  Customer response

  06/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  * Nov 16, 2023- I purchased a used vehicle, along with a wrap pre-owned warranty through the dealership for a total of $3495.00 along with written confirmation from *****************************, in finance with the dealership "If you decide to cancel your extended warranty within the first 30 days you will get a full refund of purchase price. After that it is a $50 cancellation fee prorated."* Dec 6, 2023- I emailed ***************************** the form requesting cancellation of the warranty. Same day, he stated they will issue me a check. The form states the refund will take 4-6 weeks.* Jan 10, 2024- No check received. I emailed (******) for an update, no reply * Jan 13, 2024- No check received. I emailed for an update, no reply * Jan 16, 2024- No check received. I emailed for an update, no reply * Jan 18, 2024- I called ******. He confirmed that he got the email cancelling the warranty, but didn't see the form attached (I have proof) so I had to resend it again, and wait 4-6 weeks. I accepted this resolution however, and ****** confirmed that he received the email and the form this time. He said he would work to expedite the payment.* Feb 22, 2024- at the 5 week **** after the 2nd time I sent in the cancellation, still no check. I checked in via email to make sure there was progress. No reply.* Feb 29, 2024- still no check. - I emailed ********* again for an update. No reply.-This is 12 weeks after I sent the original form cancelling the warranty.- A full 6 weeks after I resent the form canceling the warranty. - A form that says the refund takes 4-6 weeks for a refund.I've given Sands the benefit of the doubt twice while I waited for my refund, and still don't have it. * Mar 1, 2024. Still no check, no email reply. I called and ********* wasn't available.Requesting a refund check, overnight mailed, with interest.

  

  Business response

  04/16/2024

  Our finance Director, *******************, has been trying to reach ******************. This cancellation request was processed on March 20, 2024. ****************** has been non-responsive to message left. With the cancellation being processed, this should resolve the complaint.

   

  Sincerely,

   

  ***************************
  Sands Kia
  Office manager

• Initial Complaint

  01/10/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I saw an Ad for Sands Kia where they were hosting a buy and trade in event and they offered to pay off existing auto loan regardless of how much you owe so I claimed my voucher and set an appt. Once there they would honor NOTHING that was advertised in the Ad. They offered me 9 grand for my fully loaded 2017 jeep and 2 grand for my fiances 2015 Chrysler 300. I showed the salesperson the Ad and asked why wouldnt they honor their own advertising, to which he replied oh a marketing company does all that not us so long story short we wasted a day of time and a lot of Gas to go across multiple cities all because of fraudulent advertising.

  

  Business response

  01/29/2024

  ************ came into the dealership on Saturday, January 27 and worked with our Sales Manager, *********************. **************** was able to sell ************ a new car. ************ said he will remove the complaint or whatever he needs to do to take it off.

  Thank you,

   

  ***************************
  Sands Kia
  Office Manager

   

  Customer response

  01/29/2024

  
  Better Business Bureau: 

  **** the Sales Manager for Sands Kia contacted me promptly and had us come in on Saturday the 27th of January. He was very apologetic and professional throughout our whole visit, as was **********************. They asked us questions about what we were looking for and did an amazing job of showing us different inventory within our price range explaining the differences between each model on the test drives. We were able to secure an amazing deal and are very grateful for the great customer service. I can surely say this visit more than made up for last time, and then some. This is the best experience I have had at a dealership ever hands down. I can see that ****, ********************** of Sands Kia genuinely enjoy their work and care about helping their customers, going above and beyond to meet their needs. 10/10 all the way around. 
  
  Regards, a very satisfied customer of **********************:
  
  ****************;
  
   

  
  

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I went to the cute dealership in surprise and I purchased a vehicle a 2015 ************ I traded in two vehicles **** F-150 and a infinity G37 I drove off the dealership never heard anything back from them six weeks later I get I come outside and there's a my car is hooked to a tow truck they said that the couldn't get the financing you go through and that the dealership sent him there to pick up my car I went to the dealership to find out what was going on and they refuse to give me either one of my trade-ins back that day they said that I had to come back the next day because they couldn't have get the keys and they so so I came back the next day I was able to get the **** F-150 and this they the car wouldn't start I told him I'd be back with a tow truck I went to get it and the *** said they already had switched my car into their name I'm it's been two weeks now I still don't have my vehicle it's still in their name and hey I want my car back be I want to file a lawsuit against them for basically stealing my card at this point and see I want you guys to get involved and see if there's anything you can do it at this point for me I would appreciate it

  

  Business response

  03/02/2023

  We were not able to finalize Mr. ******* purchase with documents that the financial institution were requiring. **************** had two vehicle that he was trading in on a purchase for one vehicle. We did cancel Mr. ******* purchase and he drove away with one trade, the other we had towed to him at the dealerships expense.

• Initial Complaint

  07/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a car in 2018 and was told it had incurred minor body damage and signed a disclosure that that told me this. Found out today when attempting to trade it in that it had actually been in a significant front end collision with air bag deployment. This was never disclosed to me. I drove out there today to seek resolution and the manager told me that I had signed the carfax report and when I asked to see it showed me the disclosure and then stated there was no carfax at that time. I assured him I would not have purchased a vehicle in that type of accident. My trade value was significantly decreased because of this and he did offer me the higher trade value but the cost of the car was much higher than at the other dealership. No apology was offered. I was lied to at the time of purchase and again today. He stated I received a discount on the purchase price. At the time of purchase I was told the sale was because it was Dec 2018 and the 2019 models were in, nothing about an accident. I would. Or have purchased this car and find this extremely unethical.

  

  Business response

  07/26/2022

  A mutual agreement has been made.  Customer is supposed to notify ******************** that complaint is satisfied.

   

   

  ***************************
  Sands Chevrolet
  Office Manager

   

  Customer response

  07/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a *** ******** on 3/21/22. I took financing thru the Alaska USA CU/dealer. A hard credit inquiry was done on that day, that evening I did take the extended warranty and gap insurance. On 3/23/22 I signed papers with my assigned finance man - *************************- to cancel both the extended warranty and gap insurance. He was very upset. On 5/9/22 a 2nd hard credit inquiry was done without my permission . I contacted the finance mgr - *******************- to inquire as to why the inquiry and when will the gap ins and extended warranty amounts be removed from my loan. He said he did not think a inquiry was made but I provided proof and he then said he didnt know. He repeatedly assured me the financing would be corrected. We are now at 3 months later and nothing has been done despite repeated calls to **************** who is almost impossible to reach. Today I waited on phone for 1 hour 38 min to speak to *** headquarters. They said deal with **************** so I feel this is my only recourse. This is for vehicle #*****************. Purchased from Sands Kia, ********, **. Extended warranty was $4495.00, dealer doc fee $595.00, gap ins was: $995.00. I would like these expenses removed from my loan #*******.

  

  Business response

  06/23/2022

  We sincerely apologized to ******************************** for the poor communication and for misplacing her cancelation form. We have received a new cancellation form and will expedite the removal of the extended service contract and gap insurance from her Alaska ******************** auto loan.

   

  Sincerely,

   

  *****************************
  Sands Kia
  General Sales Manager

   

  Customer response

  06/24/2022

  I have received no communication regarding the second hard credit pull.  Who was this done by and why?  I would like to feel my information is secure.  I cannot not accept this agreement until the paper work to terminate my additional warranty and gap insurance is processed by the loan company.   This action was promised to me many times before without any action being taken. 

  

  Business response

  06/29/2022

  ****************************************** has agreed to withdraw this complaint or agree that it has been settled.

   

   

   

  Customer response

  07/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******************************************
  
   
  

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my *** in Jan 31 and was told my tires in front were bad. They wire very unevenly. I was told they did not know why because no red flag in alignment check. They said bring it in next Monday and we can look over suspension. Took it back and within a few minutes they said it was alignment that caused issue and denied satmying there was no red flag the week before. They proceeded to give back car and would not check suspension or anything else they just wanted me to pay alignment. The car when driving and braking has no pull whatsoever. If it was so bad that it would ruin my tires why wouldn't it pull or why didn't they find this issue before. I take my car in every one to two months for oil and they check the tires. They said I will need tires but did not say they were wearing badly unevenly and did not explore alignment or say there was an issue with my alignment. They must be too worried it might be warranty work and they don't want to do that.

  

  Business response

  02/08/2022

  Our Service Manager, ***************************, spoke with ************** last night. ************** recently had new tires put on her vehicle, but has not had an alignment done. *********************** has set an appointment up for ************** to come in on Wednesday, February 9th at 8:30AM to have an alignment done at no charge.  ************** told ************************ that this would satisfy her complaint.

   

  Thank you,

  ***************************
  Sands Imports, LLC
  Office Manager

   

  Customer response

  02/08/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  *********************
  
  
   
  

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