ComplaintsforGreenleaf Pest Control

• Initial Complaint

  09/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I started using Greenleaf pest control services because my next door neighbor had a cockroach ?? problem and they moved out and they came over too my house.and I was told by their billing department that I had $150.00 credit on my account and now they are trying to send my account to collections. They lie too their customers

  

  Business response

  09/11/2024

  Hi *******,

  Thank you for taking the time to speak with me today. I am glad that we were able to clear up any misunderstandings. If you have any other questions, or would like to set up service in the future, please give me a call at ************.

  Thank you,

  ************************;

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After I cleared my outstanding balance, I informed company I no longer wanted their services. Since then, I have been constantly called and emailed by them saying I have to answer questions in order to cancel. They already acknowledged via email that they are on notice that I want to cancel their services. I want them to cease any further contact

  

  Business response

  04/16/2024

  We have closed the customer's account as requested and will no longer send any further communications. We apologize for any inconvenience this may have caused. Thank you for your understanding.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recently purchased a new home and was told that the cost of pest control had been medicated by the builder. Stuck in my door with builder paperwork was a postcard from Greenleaf Pest Control.I called the number numerous times and nobody responded. I finally got somebody on the phone and told them that I just moved into the new place and that the builder had mitigated the cost and signed up for service.I was scheduled for the wrong day and just thought it had been an oversight and rescheduled. They came the day I was moving in and then the next day the builder representative stopped by to say that they wanted to start my pest control service. I explained that I had already had a service that day, and was told that the company that came to service was not the one who had the service with the builder. I explained that the card was with the paperwork in the door and was told they had not put it there.I immediately called Green **** to explain what happened and asked to cancel service. Two days later someone got back to me telling me I signed a contract and I needed to be charged a $250 cancellation fee. I explained that their card was somehow in with the builder paperwork stuck in my door and was told I signed the contract and I need to pay. I called back again and spoke with ****** and explain the situation to her about the mistake as the builder had provided the service and I misunderstood that Greenleaf was the designated company as their card was put in my door with the builders paperwork, explained all of the hassle that I have had including not been able to get a hold of anyone, wrong day, schedule, etc. etc. I and was told I signed a contract and even though I only had one treatment and had bad customer service Im still legally obligated to pay the $250 cancellation fee and then she hung up on me. I find it interesting that they advertise an A+ rating with BBB & gave brutal customer service

  

  Business response

  09/08/2023

  Hi ******, 
  We have reviewed your account and the phone conversations that we have had with you and will email you a copy of those calls for you to review as well. We are sending them in the hopes that it will clear up any misunderstandings. When you called and set up the service, there was no mention of you being under the impression that we were associated with your builder. If you had, we would have informed you at that time that we are not associated with any other companys, builders, or HOAs. When you called to cancel your service, nothing about us being associated with your builder was mentioned. We never discussed anything about the salesmans card being in your door with the builders paperwork. You told us that you wanted to cancel because you still had crickets in your kitchen. We explained that after the first service, there can be an increase in activity once things are flushed out and that is why we always schedule a 30 day follow up appointment and why we provide a warranty for your services. We offered to schedule another service to come out and spray your home again, under that warranty, at no extra charge which you declined. Unfortunately, if you decide to move forward with the cancellation, the early term fee would be applied. However, it  is always our goal to provide our customers with the best service possible and we would appreciate the opportunity to send a technician lead to your home so that we can address your cricket problem. We would also be willing to apply a credit to your account so that next months service would be free of charge as well. Please let us know how you would like to proceed with your account.
  Thank you,
  *************************

  Customer response

  09/08/2023

  She also emailed me- this is what I sent back:

  Hi-

  These are not all of the calls I had with your company.  Please send all of the calls. I called multiple times before I spoke with anyone and that is when I indicated the card was stuck with the builders paperwork.  
  I had also talked with someone about canceling before I spoke with ******.  That call is also not included. 
  I started my call with ****** saying that the builder had already had a service. But because I had that conversation previously with someone, I was adding to that conversation and indicating the issues I had with the service. 
  I was willing to pay for the one service because of the misunderstanding.
  Please send me the consent for each and every recording and please also send the recordings that werent sent this time around. Please also send a recording of the call that I had directly with the gentleman that left the card in my door as that is also missing.
  
  
  Thank you,
  ***************************;

  

  Business response

  09/14/2023

  Hi ******,

  Thank you so much for taking the time to speak with me about your account. I'm glad that we were able to resolve your concerns and we look forward to continuing to service your home. Please let me know if there is anything more that I can do for you.

  Thank you,

  ************************;

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ongoing issues with the quality of services received. Initial service was great and very thorough. Customer is billed monthly for $69 although service in provided every other month. After the first time, all services received were very quick and inefficient. Had someone come to spray on the month I was not to receive service due to the sighting of a few scorpions. They came and left after 5 min. Never did any employee spray inside my home, only outside. Probably spent 10 minutes at most each time someone came. Services this pest control company provide are terrible and spotty. Cancelled pest control services and a $250 fee for cancelling poor service was directly debited from my account. Stay away from this company as their work is shoddy and terrible. The only acceptable resolution I will accept is a refund of their cancellation fee.

  

  Business response

  08/18/2023

  Hi *****,
  We are sorry to hear that you have not had a positive experience with our company. When I spoke with **** on August 15th, I let him know that he was still within the one year agreement and asked if there were any problems or concerns with the service. I was trying to see if there was something I could do because when the account is closed, the early termination fee is automatically applied. He didnt tell me about any problems, just asked me the amount of the early term fee and then told me to close it and the call was disconnected. After reading your review, I looked through the account and it looks like that on the days that you were home for the service, exterior only was requested. We are always happy to spray the interior of your home or come back at any time if you are unhappy with the services or experiencing any problems. You have a warranty and there are no additional charges anytime we schedule to come back to your property. It is our goal to make sure that you are always happy with the service we are providing. I would appreciate the opportunity to speak with you and address your concerns. Please call me at ************. 
  Thank you,
  *************************
  
  

  Customer response

  09/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are currently out of state for up to a year dealing with illness (Alzheimers) of a parent who requires 24/7 care. Greenleaf continually sends notices that they will be arriving at our address in ******* to perform pest control. We have explained to them that we are out of state. They then suggest that they only perform partial service while we are away, which we do not want. Our home is secured from inside and the rear of the home is gated. We were then told that if we did not have them perform service by August that they would cancel our service and charge us $250 early termination fee. We are in a very difficult situation and Greenleaf has been very abusive toward us. We asked them to stop contacting us so that we could focus on our family member and they sent us a termination invoice for $250. Heartless!! On top of our current situation when we did have them come out and perform service the technicians were horrible and we had to complain and ask them to return as we still had pest problems.

  

  Business response

  07/14/2023

  
  Hi *****,
  We are sorry to hear about your family member. And we apologize that you have not had a positive experience with our company. There were still several services that were left on your one year agreement, which is why the early termination fee was applied. That is an automatic fee that is applied when an account is closed and still under contract. Typically, we are only able to push services out a month or two in order for the services to still be effective. But we understand the difficult position that you are in. If you are still wanting to resume your services, when you are back in town, we can remove the early term fee and push your services out to the beginning of next year. It is sometimes hard to communicate through texts and emails in these situations and we are sorry that you felt harassed in any way. It was never our goal to make a difficult situation any harder for you. We will apply a credit to your account so that your next service with us will be complimentary to apologize for that inconvenience. And schedule it with a technician lead so that we can ensure that you are satisfied with the service. Please let us know if that will work for you. Or call me directly at ************ and I would be happy to speak with you.
  Thank you,
  ************************;
  Office Manager
  
  

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a termite warranty a year ago on my mother's property which I was trying to sell. I no longer even own this home and they charged me 250 dollars suddenly today for what I have no idea. I don't even own the home. No one spoke to me. I called, waited 20 minutes, left a voicemail, no call back. This is horrible business practices and I truly have no idea what they're doing. They provide great service untill they rob you a year later I guess ?

  

  Business response

  07/11/2023

  Hi *****,

  We apologize for the confusion with your account. In July of last year, we performed a termite treatment on your mothers property. That treatment included a one year warranty. At the end of that warranty period, we schedule an inspection and if we find any current activity, it would be treated under the existing warranty. The cost to renew that warranty for another year is what was charged on your account. We sent out email and text reminders before the appointment and just weren't made aware that you had sold the home. After receiving your voicemail we refunded $249 back to you and left you a message that your account had been closed. Again, we apologize for the inconvenience and if you have any additional questions or concerns, please give me a call at ************ and I would be happy to speak with you.

  Thank you,

  ************************;

  Customer response

  07/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  07/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We were lied to by a sales rep of the company and come to find out is standard practice for this company. We are in a new build area and sales rep said they were doing 156 homes in the community being built still and since they were going to be out for two days they were offering homeowners that had moved in a one time ***** service to cover the chemical cost. They did the one service and then come to find out they had us sign a one contrct which was not discussed. They have never been back on property for 4 months and have charged 65 a month, then they charge a 250 cancellation fee and 65 the next month. Not cool. They have several complaints about this. Again never on property after initial, lied about what they were doing and continually charged for services not rendered or wanted, spoke to field Mgr and explained my issue, assured me it would be taken care of, was not taken care of.

  

  Business response

  07/07/2023

  Hi *****,
  Were sorry to hear that you had a negative experience with our company. The cancellation department attempted to contact you before the account was closed and the early termination fee was automatically applied but I see that they were unable to reach you. I would appreciate the opportunity to speak with you to resolve your concerns. Please give me a call at ************ at your convenience.
  Thank you,
  ************************;
  Office Manager
  
  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I’ll start by saying I have a no soliciting sign at my door, visibly above my door bell. When I answered the door, the sales man initially made it seem like they were going to be respraying the area (I live in a new home community) because other homeowners were complaining about bugs still coming out. I had some bugs in my home, so I thought it was legit. I also had been woken up, I work overnights and it was visibly noticeable because the salesman had even made a comment about waking me up. I signed up for this spray I thought was free, but I had agreed to have it sprayed on the inside too so I thought that that’s why I was going to pay $65. I had no idea this was a monthly fee I had signed up for for an entire year. they even had told me that the money wouldn’t be deducted until after the service so I didn’t think this was a monthly bill. I had something scheduled for last Sat, but my in-laws came over last minute, I asked to reschedule, they did, never mentioned the amount would still be deducted. I called today to dispute it, they told me I signed a contract for a year and if cancelled I would have to pay a large “early termination fee.” I hung up on the lady but never asked her to cancel, called back to scheduled since I’m being bullied to keep this service, they notified me that they cancelled and billed me for the amount. They “cancelled the cancellation” and scheduled me, but I’m just so unhappy with how they handle their business. It’s not ethical and honest at all.

  

  Business response

  02/23/2023

  
  

  
  
  Hi ******,
  

  We are sorry to hear that you have not had a good experience with our company so far. Customer service is a top priority for us and we do everything, within our power, to make sure that customers are aware of the service that they are signing up for. Anytime a customer is signed up by a door to door salesman, we do a Welcome Call. Where you have the opportunity to speak to a representative in our office and they go over all the details of your service. The fact it is a one year agreement, the billing schedule and amount of payments, and also the early termination fee if you were to cancel before the one year was completed. It looks like during that call we realized that your address was incorrect, and after going over all of that information, we had you sign a new agreement with the correct address. So it was our understanding that you understood the terms of the agreement. 
  

  I can see how you could think that if you rescheduled your appointment, you wouldn’t be charged. And I would like to show you that your business is important to us and that we want to make sure that you are satisfied with your service. So I am going to refund $65 back to you and apply a credit to your account for the month of February. Your payments moving forward will resume on the 19th of every month starting on March 19th, 2023. If there is a better day to run your payments each month, please let us know and we can make those adjustments. 

  
  I am keeping you on the schedule for March 11th but if you are still wanting to move forward with canceling your service, please let us know. Unfortunately, at that time the early termination fee of $250 would have to be applied to the account. 
  If you would like to discuss your account further, or if there is anything else that I can do for you, please give me a call at ************ and I would be happy to help you.
  

  Thank you, 
  ****** ****** 
  Office Manager 
  
  
  

  Customer response

  02/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is the best the company will do.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
   
  

• Initial Complaint

  09/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  WAS NOT TOLD AT SIGN UP ABOUT $250 TERMINATION FEE....had we known we would NOT have hired them and would have gone SOMEWHERE ELSE for pest services! To us this is no less than thievery and unethical business practices! Initially they are refusing to waive the fee when we told them we are moving out of state. How many other unsuspecting customers have been duped by this joke of a company that is supposedly family owned and run where you can't even talk to the owner, ***** ******* or even get his email...they refuse to even relay information to him...a joke 'Workman' who doesn't WORK! It is such a sad state of affairs when US companies and businesses are allowed to run in such a way akin to thievery.

  

  Business response

  09/07/2022

  Hi Mia,

  Attached is the contract signed on 03/09/2022 by Mia that outlines the early termination fee. Also, a follow up email was sent to *** on the sameday of the signed contract that highlighted the main tems of the agreement. We sent this follow up email to ensure customers know about the terms of their new contract. Our system tracks opened emails and our we have a record that this email was opened five times by ***.

  Thank you

  Below is the text of this email that was opened five times by ***:

  ****

  We are pleased to welcome you as a new customer of Greenleaf Pest Control. We feel honored that you have chosen us to be your pest control provider.
  Please review your contact information below and notify us of any changes or inaccuracies:
  *** ***  **** * *****  ******** ** ***** ******************* **********
  In our effort to avoid any confusion and to ensure mutual understanding, below are some key points we'd like to highlight regarding your new pest control service contract:
  
  1. Your pest control service contract is for a term of ONE YEAR. If for any reason you are not able to fulfill the terms of your agreement, you have agreed to pay an early termination fee of $250.
  2. Following your initial service, we will be returning to your home in approximately four to six weeks to perform your first bimonthly regular service. Your regular bimonthly services will be performed approximately every 60-75 days. The price for your initial service and all regular bimonthly services are outlined in your contract that has also been emailed to you.
  3.  Payment will be processed from your provided debit/credit or checking account upon the completion of each service.
  4. Our services are guaranteed. Greenleaf will provide additional treatments between regular service, upon request, at no additional charge.
  We look forward to serving you!
  
  Greenleaf Pest Control
  
  www.greenleafpc.com
  ************

• Initial Complaint

  08/31/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Date of transaction: 08/31/2022 Greenleaf had a representative walking around the neighborhood July 22nd, i imagine trying to sell the companies product. It was our first day in our new home, house was completely empty. At no point during our initial conversation was it EVER expressed to us we were signing up for a YEAR CONTRACT or about the cancellation period and fee, just told where to sign on the ipad so they could spray. When I saw Greenleaf had charged my card for services rendered on 08/31, I called to cancel future services the same day and was advised of the cancellation fee and informed unbeknownst to me, we had a contract. No one was home when Greenleaf came to spray my home, all I knew of was the charge on my card. In our contract it states the garage is to be sprayed, well since no was home you can imagine the garage was not sprayed. I will not being paying for a full service when a full service outlined in my contract was not provided nor do I want to pay for the cancellation fee when the representative of the company failed to mention we’d be locked into a contract and we’d have 3 days to cancel said contract, the representative took advantage of us moving into our new home, literally NO furniture in our home, and also did the same thing to our next door neighbor would was also moving in the same day as us.

  

  Business response

  09/02/2022

  Hi Mr. ********

  We are sorry to hear that there has been any confusion with your services. When Antoinette signed up on 7/22/2022, we did several things to try and insure that she understood what she was signing up for. Not only was the agreement signed, one of our representatives, in our office, spoke with her over the phone and went over the service schedule, the pricing, and what the cancellation fee would be if she were to cancel before the year was up. We also emailed a copy of the agreement and sent a separate email outlining those same terms. All of this was done before the initial service was completed the following day.

  As far as scheduling your appointments and servicing your home, we send an email and text prior to your regularly scheduled services. If no one is home for a scheduled service, Greenleaf Pest Control will treat only accessible areas of the exterior. We ask for our customers to arrange for all unfriendly dogs to be detained and ensure that all gates are unlocked. If we are unable to service any areas of your home on your scheduled service, you can contact us to come back and treat those areas, on a day that is convenient for you, at no extra charge.

  We, unfortunately, are unable to cancel your service without applying the $250 early termination fee but we are happy to schedule a service to come back and complete the garage and the interior of your home that was missed on your last service. Please let us know if you would like to schedule that service. 

  Thank you,

  Greenleaf Pest Control  

  Customer response

  09/06/2022

  It was most certainly not expressed there was going to be a $250 dollar cancellation fee if canceled prior to the year ending or we’d be signing up for a year contract.. I can confirm the phone call took place to go over card information, scheduling and price for service but that is all.

  

  Business response

  09/06/2022

  Hi Mr. *******,

  We are are emailing you a copy of the recorded call that we had with Antoinette on 7/22/2022. We are sending it to the email that we have on file for you which is ********************* In the call, we went over the one year agreement and the cost of the early termination fee and Antoinette agreed to all the terms. Please let us know how you would like to proceed with your account after you have a chance to review it.

  Thank you,

  Greenleaf Pest Control 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩