ComplaintsforSmart Tech Security, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a security system from Smart Tech Security, LLC. Install start date was 5/8/23 and scheduled to take 6 hrs. Actual time to install cameras and equipment was 3 business days. Two of the four security cameras installed are not working, in addition, there are still holes that need to be patched, areas that need caulking and paint touch up. Have been reaching out to *****************/Owner of Smart Tech Security, LLC. for 5 weeks at the phone number provided to us by Smart Tech Security, LLC. . Each time we call, it gets routed to a 3rd party/Ruby Receptionist, they put us on hold, they try to call ****, and they come back and tell us repeatedly that **** is not available but they will get a message to him and that **** will call us back. They log the calls in their system. We have not received a callback from **** to date, 6/19/23. We paid $2100.00 for a service that is not complete and half of the security system still does not work. Smart Tech Security, LLC. /***************** has no intention of getting back to us given that it's been 5 wks and we haven't heard from him.Business response
06/28/2023
Since this complaint we have been to the customers house and resolved all the issues to his satisfactionCustomer response
06/29/2023
BBB,The items in question have been addressed to the best of Smart Tech Security's ability..
Thank you BBB and AZ ROC for your time and assistance to resolve this issue.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.