ComplaintsforGSD Mode
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed a contract for one year of coaching with this company. After the year had ended, I requested that my account be terminated and I not renew the contract and not be charged again. Their customer service representative confirmed it was cancelled, however she signed me up for their alumni program against my wishes and continues charging my credit card every month. They are impossible to get in touch with for any customer service issues, so this is an ongoing issue that has not been resolved.Business response
08/02/2022
To Whom It May ******************* style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">My name is ***********************, the Owner/Operator of GSD Mode & I received your letter yesterday (8/1/2022) in regards to this customer complaint. I wanted to let you know that the issue has been resolved, the ********************** has been refunded the requested 4 months of monthly alumni payments (totaling $396) and ****** has also been notified of the refund. Let me know if there is anything further you need and I greatly appreciate all your help!Sincerely,***********************, Coach/Mentor/Realtor/Entrepreneur
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.