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ComplaintsforPetsvet Animal Hospital
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I brought my dog into this vet clinic on November 29th. An array of services were performed and the services were paid in full of $803.30 on two separate cards $600 and $203.30 (I will attach receipts). The next day November 30th another bill was created for further care totaling $391.86, where $500 was put onto my account as a credit from another patient who paid this in advance to help my dog. The invoice clearly has the $500 credit going towards the $391.86 bill and shows a balance of $****** credit remaining. December 31st I was sent a bill for $698.19 even though this same bill has my credit of (******) on it it has my two separated credit card charges added together as what I owe which is a huge error on their part. February 28th 2023 I was sent a bill for $711.69 with no itemized description just "previous balance" with a finance charge and late fee. And May 3rd another bill for $711.69 with a finance charge and late fee totalling $723.71. I have reached out to them multiple times to stop and check their records and sent them my receipts. We are currently in an investigation with the vet board over the care they gave resulting in my dog dying and I would like them to leave us alone and settle their records.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.