Business ProfileforRescue One Air

I've had some difficulty with Rescue One Air. I signed up for a 5-year contract for $1000 18 months ago, for 2 checkups for my AC every year; most companies charge far less, $50-80 per check-up. The first technician with whom I signed the contract took care of a number of things, so I assumed that would be the case. The second check-up cost me $288 for several things even though my system was almost brand new. The third check-up this spring was shocking. The technician wanted to charge me $500 to move the drain pipe-and clean the mold. I complained to the owner (perhaps this was ****) and he sent out someone to do both jobs for free. The mold was removed with bleach on a cloth which I provided and the drain pipe was moved as well. Though I did not have to pay, the cost listed on the receipt was $89. It seemed to me then that Rescue One technicians run their own free-lancing operation and charge whatever they want. $500 was a gross overcharge as the owner **** agreed. About a week ago I wrote to *****, who appears to now be the manager. I phoned several times to ask staff to tell ***** to please read my email and get back to me. They all assured me they would tell him, but to date no reply from *****. In my email I requested that my contract be cancelled and the remaining $700 (minus 3 checkup visits of $100 each) be refunded to me and this is what I would like my complaint to resolve.