ComplaintsforUniversity Pointe Apartments

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Rental lease was due to expire 07/15/2023. The tenant, a medically retired disabled VETERAN said he needed a few months and could go month to month instead of signing a lease agreement. *****, the property manager told him that would be ok and sent a document. The VET under duress signed this agreement believing it would go month to month (as it states in the contract.) UP is trying to charge the remaining 6 months of a lease (he was there just for the one month and gave plenty of notice and followed the month to month). ***** then denied that she had the verbal agreement to go month to month, stating it was Fair Housing why she couldn't (that is not a factor in the Fair Housing act, and she knows it - and if she doesn't, I will happily explain to her what Fair Housing act is and how having a disabled medical VET that she is taking advantage of is not in her best interest nor UP and had no idea that he had moved out and is refusing to adjust the bill.I will be connecting with the owner of UP if this is not resolved within 30 days. ***** has been ignoring all communication.

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date: 7/27/2023 Issue:Upon arriving home from work I walked into my apartment which I rent from University Pointe Apartments to find a strong smell of paint thinner. My fiance informed me that the smell was present when she arrived home as well an hour before I had. I tried to ignore it, because this has happened before about a year prior, but last time this occurred they had opened a window so it dissipated relatively quick with only minor annoyance.However, after sitting in the smell for 2 hours I found myself begin to develop an insufferable headache, nausea, and irritability as a result of the smell. This is also occurring during July, where the temperatures reach over 110 degrees even after the sun has set in ******* so going outside is not a simple solution either.I called the emergency maintenance line after emailing the leasing office, firstly the person on the other line did not announce that they were in fact University Pointe so I had to ask if I called the correct line. Then I proceeded to advise her to my situation, I was transferred to another gentlemen who was great and he told me that he would put in the emergency order. So I waited again. This time I waited for 1 hour, still no remedy, still no information from maintenance. I called back, annoyed of course, and explained again that I was feeling ill as a result of this and needed someone to open the window next door. I also explained I would be seeking a hotel room for the night as I can't safely sleep in this noxious fumes. I was connected with the maintenance guy, whose name I didn't get and he didn't provide. I explained to him I need someone to come and simply open a window so that I don't have to get a hotel room and seek reimbursement.He exclaimed "DONT YOU THREATEN ME!!!" and further yelling at me for a simple request and statement of my future actions if lack of remedy occurs. This is not uncommon from the maintenance team either, I had an issue prior with washing machines as well.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On February 24, I discovered that the washing machine units in my apartment complex (University Pointe/*********) were not fully functional because of a defective card reader. I advised the complex's leasing manager (*************************), and although she responded, no progress has been made to remedy the situation since then (It's been a week now). Whenever I ask for escalation of matters, ***** does not provide upper management contact; thus, there was no opportunities on my end to get this latest dispute resolved by other parties with the business.It should be important to note that from the duration of my lease (07/13/2020) with University Pointe, the wash/dryer units had a secondary payment method (quarter coins) that was never fully functional. Most quarters are rejected, regardless of their circulated condition.I was referred by ***** to use washer/dryers on their other properties; however, based on what I've found this morning, their other buildings either have in-unit laundry facilities or (in the case of ******************), the card reader also would not accept my credit card.Upon signing my first lease 7/13/2020, to my knowledge, working washer/dryer units were agreed-upon amenities that were to be provided to me. This deficiency seems to be a breach of agreement on their part, and until it is resolved, I don't see closure in this latest complaint (3rd in one month filed against business).

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/24/2022, I put in a repair ticket to have the kitchenette lamp bulbs replaced in my rental unit at University Pointe Apartments. This is the sole permanent lighting fixture in both the kitchenette and common area, and due to the lack of counter space, a temporary overhead light source is not possible. This is the ************* safety code for illumination in rental properties:*************: Section: *****. Electrical and lighting. (a) General provision. Every rental housing unit should have electrical service and lighting properly installed and maintained in sound condition adequate to support the health and safety of occupants, permit the safe use of electrical appliances and permit normal indoor activities.A day after the ticket was submitted, a maintenance tech arrived and said they didn't have the product, no ETA. This was two weeks ago.Normally, I would have brought this up to UP's management, however, the leasing manager (*************************) hung up the phone on me (re: the reason for the other complaint) before I could ask for an update. Any time a concern is called into their office, the other leasing agents either refer the matter to *****, or just provide their office e-mail address.Screen capture of the ticket is enclosed.

  Business response

  02/08/2022

  The service ticket is pending parts, we have not received the proper light needed to replace the fixture.  The information is noted on the portal and the ticket has not been removed it shows as "On hold" pending the part delivery.  The manager did not hang up on him regarding his request for service, the accusation is false.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩