Business ProfileforLevel 5 Lighting

*** THIS ISSUE IS 113 DAYS UNRESOLVED *** No payment has been made. No effort to resolve. On 5/23/2023 I was scheduled to have permanent LED lighting by LEVEL 5 LIGHTING, installed on the exterior of my home. Three Installers arrived early in the morning that day. They were initially unable to install the lighting because I did not have electrical outlets in the areas where they would require power. I tried to reschedule until I could find an electrician to install the necessary electrical outlets. I told the installers and their Manager - ************************* (on their phone) several times I would need to reschedule. ******** was very forceful with wanting the work to begin that day. Finally, after being pressured for several hours by *************************, I found an electrician willing to complete the work the same day. Level 5 Lighting seemed to be sailing through the first 2 days. On day 3, only 2 installers (no supervisor) arrived late & appeared like they had just woken up. Within the first 10 minutes of being onsite, a Level 5 Lighting employee drilled through the main water line of my guest house. The installer used no tools like a stud finder to avoid this mistake. The guest house was flooded, destroying over $150,000 in sellable online inventory from my business. The insurance company Level 5 Lighting had when they started my job, has since dropped them as a client and is refusing to pay for the damages caused by their former client. The Owner: ************************************** ************************* have refused to make this situation right. I was simply offered a half hearted apology, that seemed to blame the customer (Me) instead of taking ownership & a $100 gift card. Level 5 Lighting claims to have **************** will not pay anything out of pocket. As of today this loss has caused $49k in contractor billis; $150K in non-salvageable inventory and $39k in lost income, This number will continue to grow daily as items sit in storage, and more income is lost