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ComplaintsforLevel 5 Lighting
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*** THIS ISSUE IS 113 DAYS UNRESOLVED *** No payment has been made. No effort to resolve. On 5/23/2023 I was scheduled to have permanent LED lighting by LEVEL 5 LIGHTING, installed on the exterior of my home. Three Installers arrived early in the morning that day. They were initially unable to install the lighting because I did not have electrical outlets in the areas where they would require power. I tried to reschedule until I could find an electrician to install the necessary electrical outlets. I told the installers and their Manager - ************************* (on their phone) several times I would need to reschedule. ******** was very forceful with wanting the work to begin that day. Finally, after being pressured for several hours by *************************, I found an electrician willing to complete the work the same day. Level 5 Lighting seemed to be sailing through the first 2 days. On day 3, only 2 installers (no supervisor) arrived late & appeared like they had just woken up. Within the first 10 minutes of being onsite, a Level 5 Lighting employee drilled through the main water line of my guest house. The installer used no tools like a stud finder to avoid this mistake. The guest house was flooded, destroying over $150,000 in sellable online inventory from my business. The insurance company Level 5 Lighting had when they started my job, has since dropped them as a client and is refusing to pay for the damages caused by their former client. The Owner: ************************************** ************************* have refused to make this situation right. I was simply offered a half hearted apology, that seemed to blame the customer (Me) instead of taking ownership & a $100 gift card. Level 5 Lighting claims to have **************** will not pay anything out of pocket. As of today this loss has caused $49k in contractor billis; $150K in non-salvageable inventory and $39k in lost income, This number will continue to grow daily as items sit in storage, and more income is lostInitial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This roofing company failed to complete the repairs we set up with them. Our estimate included the repairing of our back slope patio- remove and replace tar paper, remove and replace all rotten boards.Replace all broken tiles on roof and provide extra tiles. Company was scheduled to arrive at our home in Avondale on July 18th-no specified time stated, other than morning. I received a phone call from the company at 830 am on July 18th, stating they had discovered rotten boards on our patio and they needed to call to let me know, and for me to provide the go ahead to fix all rotten boards. I told the gentlemen to fix any rotten boards that needed to be replaced. When I arrived at the property later in the day, the roofers were gone. When I looked at the back patio, two small side boards were replaced and not very well (see pic). One board is splintered and the two piece that were replaced do not **** up neatly in the corner they meet. Other than that no other boards were replaced, and there are very clearly other rotten boards that needed to be taken care of. As far as replacement of tar paper, I am unsure if this was taken care of, as well as the broken tiles on the roof. I reached out to the company and on July 19th at 9am spoke with the same gentleman as I did on Monday, and he said he would have a crew come out Thursday to complete the work; that he noted they did not send him pictures of the replaced rotten boards. Thursday, July 21st rolled around and went. No roofers came and no one called me. I followed up with several phone calls to the company main line, the project manager *********************************, and I belive the owner ****. No one returned my voicemails or emails. I tried to contact them for several days. My husband also tried reaching out to them as well. We provided a down payment for the work of about $2800, which was half of what it should have cost. The rest of the payment would be paid after the work and remains unpaid. We have yet to be contacted.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.