ComplaintsforPrestine Cleaners
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Complaint Details
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Initial Complaint
03/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Before I get into my dry cleaning experience, i felt it was important to highlight the garments that were ultimately taken to Prestine Cleaners. I purchased the ***************************** formal floor length dress from Macys online on January 8 2019 for my step daughters wedding. Due to unforeseen circumstances the wedding was canceled and the dress stayed in my closet brand new with the tags. I lent the dress to my other step daughter *************************** to attend a wedding on Friday March 4 2022 and the dress was only worn for a few short hours. The custom two-piece suit with a tailored shirt was purchased by my father whom in now deceased and unable to obtain the receipt and where it was purchased. The suit had sentimental value as it was family airloom and had been tailored to fit his grandson who wore it on Friday March 4, 2022 to attend the same wedding. (See attached photo of the original garments) Prior to returning the items to me, *************************** took all garments to be professionally dry cleaned. She ****** searched Dry Cleaners near me as she knew how important the items were and wanted to return them in the same condition as she borrowed them. Below is a synopsis of all the encounters *************************** experienced with Prestine Cleaners since dropping the garments off on Monday March 21st. Please see the attachment with the remaining statement as it did not fit on this page.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.