Complaints

This profile includes complaints for Buyback Boss's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Buyback Boss

  450 N 54th St Ste 4 Chandler, AZ 85226-2529

  
• 

  Buyback Boss

  1515 W University Dr Ste 101 Tempe, AZ 85281-3279

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to sell my smartphone to Buyback Boss for $220. They started "testing" it, then said it wasn't cleared and they would not buy it if I didn't give them the information they needed to clear it. I couldn't do that, so I told them to just send it back to me. They did and I received it. However, after charging its battery and opening it, I discovered that one of their "test" pages was open and I couldn't get rid of it or anything else. Therefore, the phone is now useless and I want a refund for the entire amount I paid for it: $500.09.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally sent the business a computer exchange for cash. I was emailed on March 19 that my device passed inspection and I was to be mailed a check for the sum of $895. The check has not arrived within the *** denoted from the customer service *** which was seven business days. Upon expiration of the *** I contacted customer service. It has now been 48 hours and Im being told the customer service *** is waiting for status. There is no indication of what the delay is about. All I know is they were in violation of the business agreement entered into since they have my device and not remitted payment yet.I am asking for the original amount due of $895 and compensation for the time energy and negative customer experience in dealing with this incident.

  

  Business Response

  Date: 04/02/2025

  Hi ****, 

  I am so sorry for the delay that you have experienced! To clarify, our customer service *** was waiting on our bank to confirm that the mailed check had been cancelled and not deposited. Once confirmed, we did follow up to let you know that your eCheck was available in your email. 

  If you have any additional questions or concerns, please don't hesitate to reach out to us for assistance!

  Thank you,

  Buyback Boss Support Team

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent out my iPad Pro m4 11inch to them. Serial number: **********. The customer service agent **** claims that I sent a completely different iPad Pro (older generation and completion mismatching serial) They are either scam or made mistake in different customers equipment.

  

  Business Response

  Date: 04/15/2025

  Hi there, 

  I am so sorry to hear of your dissatisfaction and I am very sorry for our error. Unfortunately, there was a small discretion with your order and another customer's order which caused a delay in processing your payment. However, we have since been able to correct the error and your payment has been issued. 

  Since correcting the error, we have received a few more of your orders and we really appreciate your loyal, repeat business!

  If there is anything else we can assist you with, please don't hesitate to reach out to our team for support!

  Thank you,

  Buyback Boss Support Team

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3rd, 2025 I was given a quote by Buyback Boss for $280.00 for my Brand New Ipad Mini 6 - 64GB Serial: *********** On March 14th, I was sent an e-mail stating the item did not arrive in a sealed box thus they were lowering the guaranteed offer to $236.00 I know this is not true. I absolutely know I sent in the item, brand new in the sealed box to them. I made sure it was sealed in the original box because 2 weeks earlier I sold them the identical ipad min 6, but wasn't aware they requied the sealed box. So I accepted a lower offer. This time, I made sure it was stil in the original box, sealed when I sent it to them by ****** I responded to their e-mail demanding they send a picture of how they received the item, they have not responded. I also e-mailed the owner, he has not responded. This appears to be a common tactic of bait and switch.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to sell my pristine iPhone 12 Pro Max to BuyBack Boss. I received a quote on 1/8/2025. Its in pristine condition. Absolutely No scratches or dings or any visible wear or tear. I was told by my liaison that I would receive a follow up regarding the test results towards the end of this week and then proceed with payment after sending the test results. I know the condition is pristine as I took several photos and videos before packing it and while packing it up. The package arrived at 10:18am in ********, ******* on Thursday, 1/16/2025. I was expecting to hear something by the end of business day today or tomorrow. I just reached out to my liaison and she is now stating next week, the earliest will be Tuesday. This is contradicts her email from the 1/16. I would like my phone processed and paid for in the timeframe that I was originally quoted. This is inconvenient for me. If I knew that they take 2 weeks or longer to test and inspect a phone, I would have chose a different company or put it up for sale myself. I have sold phones to other companies and I have never waited longer than 48 hours to receive the testing information and payment.

  

  Business Response

  Date: 01/31/2025

  Hi ***, 

  I am very sorry to hear of your dissatisfaction and I appreciate you bringing your concerns to our attention. We have since completed your order and reached an amicable solution. You have since received your payment and we hope to work with you again in the future!

  Thank you,

  Buyback Boss Support

  Customer Answer

  Date: 01/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ********************** took immediate action and sped up the processing time for the inspection of my iPhone. They were professional and helpful. I am satisfied with the resolution. 
  
  Regards,
  
  *** ******
  
   
  

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my iPhone 12Pro Max in its original packaging with literature and cables for them to purchase. We could not agree on the price so they agreed to send it back. They only sent back the phone and kept my original box and cables.

  

  Business Response

  Date: 01/06/2025

  Hi *****,
  
  I am very sorry to hear of your dissatisfaction. Any accessories sent with the device are recycled responsibly upon receipt of the order. This detail can be found on our FAQ page on our website and your order confirmation document that is sent to your email at check out.
  
  We are unable to send these back to you and are really sorry to hear about your dissatisfaction. In the interest of your satisfaction, we would be happy to order and send you a replacement set of accessories or offer a replacement payment of $25 that we can send to you through a mailed check or eCheck. Again, we are very sorry for the misunderstanding and do not wish for you to feel that you are at a loss. Please let me know how you would like to proceed and if there is anything else I can do to improve your experience with us.
  
  Thank you! 

  Buyback Boss Support Team

• Initial Complaint

  Date:12/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ****** Date of transaction: 30th Nov 2024 I sent in my Apple watch 6 46mm which was appraised highest by these guys at $81. I had used my watch with a watch cover since day1 so there was not a single scratch on it but these guys reduced the price to $57 after receiving it, saying it had dents and ************ is basically a bait and switch offer.

  

  Business Response

  Date: 01/06/2025

  Hi ********, 

  I am very sorry to hear of your dissatisfaction and I am very happy that we have since reached a resolution. 

  We always want our customers to feel heard and know that we take their feedback seriously. I took a look at your order and your order details originally described that you would be sending in an Apple Watch series 6 in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear on the screen or body of the device that can be seen with the naked eye. 
  
  
  We mentioned in our email to you that unfortunately, due to a few scratches on the screen and frame, your order was graded into our Average condition category. We specifically differentiate between Good and Average condition categories on our website by noting whether the scratch can be seen at arm's length or with the screen powered on. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. I very sorry that we proceeded with your payment without making additional efforts to ensure that you were more satisfied with your evaluation and transaction.
  
  
  Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you. 

  Thank you,

  Buyback Boss Support Team

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my phones to be mailed them for a price agreed on for them to buy from me. The named company did not send me my money they promised. When they received the phones they said 3-5 business days and this has been going on since December 2 2024. Also they will not respond to my emails anymore since the first email I sent to them. Im supposed to be getting $400.00 to my ****** account.

  

  Business Response

  Date: 12/23/2024

  Hi ****,

  I am very sorry to hear of your BBB case and thank you for bringing your concerns to our attention. I am sorry if our emails may have been routed to a spam folder, but I can assure you that our team member, ***, has responded to all support inquiries. Additionally, we have since provided you with your evaluation details and sent your payment to your ****** account on December 16th. 

  If there is anything else we can assist you with, please let us know!

  Thank you, 

  Buyback Boss Customer Support

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau Team,I hope this message finds you well. I am writing to request your assistance regarding a transaction I made through ****** on August 1, 2024. I paid $3,748 USD to the seller Buybackboss for the purchase of phones and iPads.The seller provided me with a **** tracking number (**********************) on August 2, 2024, but despite more than two months passing, I have not received the goods. I have reached out to the seller for an update, but unfortunately, the situation remains unresolved.Given this prolonged delay and lack of delivery, I would like to request a refund for this transaction. I kindly ask for your help in resolving this matter and retrieving my funds.Thank you for your time and assistance. I look forward to your prompt response.

  

  Business Response

  Date: 10/25/2024

  Hi there, 

  I am very sorry for the shipping delay as **** has informed us that your shipment has not yet reached landfall yet. However, I understand you have been working with **** and we would be happy to issue a refund for the delayed/lost package if you would prefer and again apologize for the delay. 

  Please let me know how you would like to proceed at your earliest convenience!

  ***** at Buyback Boss

  Customer Answer

  Date: 10/25/2024

  
  ?????:
  
  ???????????? ID ******** ?????,?????????????????????????,??????,??????????
  
  ??,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:09/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept. 3, 2024 I took a pic of my watch there were hardly any scratches and definitely no deep scratches. I can send pics. They used another watch. This company took my charger, part of the wrist band and original box. I did not get that any of that back. I want my original box and chargers. Also, sent an ipad, that yes was not in good condition, but I want my box and chargers back for that too.

  

  Business Response

  Date: 10/01/2024

  I am very sorry to hear that you were not satisfied with your evaluation results and would be happy to help you. I took a look at your order and your order details originally described that you would be sending in an Apple Watch in Good cosmetic condition and an iPad 7 in Faulty condition. We mention on our website that our Good cosmetic condition is for devices with lights signs of wear on the screen or body of the device that can be seen with the naked eye. 
  
  We mentioned in our email to you that due to a few scratches on the screen that could be felt with a fingernail, your order was graded into our Fair condition category. We differentiate between Good and Fair condition categories on our website by noting whether the scratch can be felt with a fingernail when lightly brushed against the present scratch. Regarding your iPad, we unfortunately, cannot purchase devices that do not power on. This is for your data security because we cannot confirm that all personal data has been removed if we cannot turn on the device. I very sorry that we proceeded with your returns without making additional efforts to ensure that you were more satisfied and confident with our testing results.
  
  Regarding your accessories, this detail can be found on our FAQ page found here as well as your shipping label. I resent your shipping label to you for referenced and outlined the step where we do mention our accessory policy as well. 
  
  We have since offered a replacement value for your accessories as a courtesy to improve your experience. I am very sorry for the misunderstanding and do not wish for you to feel that you are at a loss. As mentioned, creating a happy customer experience is my top priority and we would much rather invest in your satisfaction than break even or turn a profit on a device sent to our office. 
  

  Thank you!