ComplaintsforElevate Tickets LLC

• Initial Complaint

  05/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Elevated Ticket LLC charges a $30 service fee for each ticket and I purchased 4 tickets in total. I was trying to get an additional parking pass and their event page gave me a number to call in the *** section about additional parking passes. I tried contacting them multiple times by phone and email this week but received no answers. I do not feel that I received any of the 'service' that I was charged $120 total for and I would like them to refund me for the service fees I had to pay.

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have spent the last 5 hours on hold with the ticket line number. To never have an answered call. I have had stagecoach 2020 tickets since July of 2019. I have held on to these tickets since then. waiting for this time to finally come. please see order #******* for where my old shipping information for the passes sent to me in 2019 is attached. I have never received a 2022 parking pass, though I did purchase one for 2019. I have sent over a dozen emails to the ticket support, spent well over 5 hours on hold, and I'm looking for answers as to where the 110-dollar preferred parking pass is for me to take my family to stagecoach in less than one week.please know I understand accidents happen and things get lost. But no answers is unacceptable

• Initial Complaint

  04/20/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Elevate managed the process for Coachella ticketing 2022. The entire process was an unmitigated disaster. They messed up my address, didn't respond to calls and emails for months, and only responded days before the event, saying it was too late to correct the address, and the tickets had to be picked up from a will call.The ticket pick up at Indian ***** was a disaster of equal proportions to the Festival Ticketing customer service. We arrived exactly when it opened and waited for 3 hours in the hot sun with no shade, water, or bathrooms available anywhere (lots and lots of people asked and were told none of these were available). Temperatures were in the 90's. Furthermore, there were only **** windows for people with regular tickets AND ONLY 3-4 OF THEM WERE BEING STAFFED AT ANY GIVEN TIME. The lack of facilities and care was a major health risk. I was light headed and dizzy, but was told I couldn't leave the line to get water, or I'd need to wait in the back (people who came after it opened waited for at least another 4-5 hours)I paid $2,213.00 on Jun 4th, 2021 for 4 tickets. I picked them up on Friday April 15th, 2022. Order number *******. The business committed to delivering tickets by mail before the event, which they did not. When emailed them, they did not respond (and their email said to call for immediate service). When I called, I got a voicemail saying they were too busy and to email them. I emailed about half a dozen times and called ***** times over the course of several months. The business has never tried to resolve the problem

• Initial Complaint

  04/01/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased tickets for Coachella in 2019. Since then I have moved and I have been unable to get in touch with anyone over the past month to update my shipping address. The online tool to do so doesnt work, every time I have called I get a recording that says they are too busy to take my call, and every time I email I get no response other than an automated message telling me to check their website. Unacceptable.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Coachella claims tickets will be sent 4-6 weeks before the show but elevate tickets has yet to email and info whatsoever regarding shipping. They also refuse to respond to emails or there complaint requests. We are 2 weeks away from weekend 1 and myself and many other people are stressing. They shouldnt be allowed to just got dark on customers who purchased there tickets back in 2019.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Around January 6, 2020. I purchased two tickets for the Coachella festival that was supposed to happen in April 2020 (I was stationed in ******* at the time). The festival was pushed back three times due to COVID and we were informed that our tickets were good for the 2021 date, however my friend (who was in the states at the time) did not receive the tickets. I received no information regarding the tickets and the ********************************************************************* January my friend stated she would take another friend instead pending the ticket delivery that she still had not received. I emailed customer service on February 22nd and didnt receive a response until March 21st. During this waiting period, my friend decided that she will not be going as she still did not have the tickets nor was she able to make accommodations at the last minute. In their response, they stated that they were unable to give a refund. I asked why they couldnt issue a refund and I received no answer. I have spent over $1K on these tickets that myself nor my friend have not received. I am an ******************** member and I do not have time nor the leave to book at trip at the last minute. This is an unethical business and their terrible customer service is just the icing on the cake. Im looking to get my $1,147.84 refunded back to me ASAP. Thank you for your time.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This complaint is to warn other customers of this company- DO NOT BUY TICKETS FROM THIS COMPANY! Sad too because this company offers tickets to most of the festivals and live music events that I like to attend. However, after this horrible experience with Elevate, Im not si sure I will be purchasing tickets from them again moving forward.Last year in 2021, I purchased tickets for the Stagecoach country music festival, order number *******. I had signed up for the payment plan, as it was easiest for me at the time given that employment and income was a bit tough to maneuver with the pandemic still happening. I tried to make all of my payments, but ultimately towards the end, I just couldn't' keep up. It was just too much and more than I could handle at the time. Needless to say I had to have my order canceled, and monies refunded for what I had already paid. This is where the issues with Elevate began.I had made payments using two different methods, card ending in *********************** ****. I received the funds back from the payments I made using card ****, but the ones ending in **** have either gone to someone else, or they have vanished into thin air. These payments were not refunded back to me. Now this account (****) has been closed for months now, and I told elevate that this account was closed. I spoke to my bank about the account and they stated, on several occasions as I had made several calls to them about this issue, that they had indeed NOT received the credits back to the **** account. I was told if an account was closed, and there were credits made after the fact, sometimes those credits would be in limbo and that they would need trace id's to see if they had received them at any point in time. But they most definitely had not been credited to my account. So I went back to elevate and asked them to further escalate the situation and to open an investigation for the trace id's. It has been almost 4 weeks now and still nothing. I need my $$$!!!

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