Customer ReviewsforArizona Foundation Solutions

I just filed a claim against Arizona Foundation Solutions. They broke my main sewer line and tried to cover it up with dirt so I wouldnt notice. Right after I filed the claim they cancelled their coverage with the Regustrar of Contractors. Beware!

Hello *****, I'm sorry to hear about your negative experience. Your feedback is valuable and helps us improve our services. Please contact our customer service team directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.

It took quite a while to hear back after we initially reached out for an estimate, but once the sales rep came out to give us an estimate everything went quickly & smoothly. ***** did a great job with our stem wall repairs. He gave us advice on how to keep any problems from reoccurring. He also noticed that one part of the repairs from our estimate wasn't really indicated, which saved us some money off the final price. Our stem wall looks great ******** couldn't be happier.

Thank you for your feedback! We apologize for the initial delay in communication but are thrilled to hear that once the process started, everything went smoothly. We're glad ***** could assist you and provide valuable advice. It's wonderful to know you're happy with the stem wall repairs and the cost savings. If you need any further assistance, please don't hesitate to reach out.

I sent an email to *** after receiving an absurd quote ($29k) for supposed necessary repairs. I received a scripted response stating that the project WOULD be submitted to a third-party group of structural engineers to review and sign-off which means *** had quoted a $29k job without having a single credentialed expert looking at the report. My BS meter still in the red, I finally asked the most important question which was if the data they used was based in anyway on Arizona building code or even industry standards. This is when the responses abruptly stopped. After jumping through fire, I was somehow able to hire a licensed structural engineer to come out to the house the next day to do a full inspection of the property ********************** The engineer was given the *** report and conducted his own inspection of the home which, based on his findings, showed no indication of a compromised foundation which, incidentally, happened to line-up with the home inspectors observations. I also asked the engineer about the data use by *** and he advised that he had never heard of their formulas or criterium as it was not in AZ building code nor was it a common way to determine the soundness of a foundation. The engineer also said that, because the home was built in the 70s, some of the repairs *** quoted werent even possible.Youd be better off risking your house collapsing into a pile of rubble before you have these scam artists step foot onto your property.

Dear ****,Thank you for sharing your detailed feedback regarding your recent experience with Arizona Foundation Solutions. We sincerely apologize for any distress or inconvenience this situation has caused you.We would like to address your concerns directly:1. We understand the importance of having knowledgeable and well-trained professionals assess and address foundation issues. Please be assured that our sales representatives undergo ongoing training to ensure they are well-prepared to handle various situations. The representative who worked with you has been with us for over a year and has consistently demonstrated a strong commitment to learning and professional development. We regret if this was not evident during your interaction.2. It is our standard procedure to ensure that all reports and estimates are reviewed by experts. We apologize if this was not clearly communicated to you at the time. We are committed to transparency and accuracy in our assessments and recommendations.3. We are genuinely sorry that your experience did not meet your expectations. To make amends, we would like to offer our service team to reach out to you directly. Our goal is to address any remaining concerns you may have and to explore ways to resolve this matter to your satisfaction.We understand that sellers may not always appreciate the findings when trying to sell their home. Please know that we operate without prejudice and with complete integrity, using the latest measuring technology and programs to determine settlement and foundation issues. We stand by our assessment as detailed and accurate.Please let us know a convenient time for our service team to contact you, or feel free to reach out to our customer service department directly at ************. We value your feedback and are dedicated to improving our services.Thank you for your understanding and the opportunity to make things right.

Great job all around from the estimate, to the scheduling, permit process, crew communication, repair and final payment. A+

Thank you for your review! We are glad that you had a great experience with our team!

I had an issue with water pooling at the base of my house when it rains. Initially I was frustrated by the job, but ******************************* and ********************* went out of their way to make things right. They definitely put the customer first and did everything they could to make sure I was satisfied. (Ps if they ask you if you want to talk to the Director of Operations, say no, he reminded me of a used car salesman. Kinda aggressive) Overall I would recommend.

Dear ****,Thank you for sharing your feedback with us. We're glad to hear that ******************************* and ********************* were able to address and resolve the issue you had with water pooling at the base of your house. Customer satisfaction is our top priority, and it's heartening to know that they went above and beyond to ensure your satisfaction.We apologize for any inconvenience you may have experienced when interacting with the Director of Operations. We appreciate your candid feedback, and we will use it as an opportunity to improve our customer interactions and service. Your input is valuable to us, and we will take steps to ensure a more positive and customer-friendly experience in the future.Once again, we want to express our gratitude for your recommendation. If you ever have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out to us. We are here to help and make your experience with us as smooth and satisfying as possible.Thank you for choosing our services.

This company is awful. Spent money for someone to come out just to take pictures. When ******************* came back to my home I was told he had the wrong report...he would get the right one and return in 2 weeks. ***** hit and despite numerous calls and emails I never heard from this company again. Out hundreds of dollars and NOTHING was done

Dear [Reviewer],Thank you for taking the time to provide feedback, although it seems there may have been some confusion. We understand that mistakes happen, and it appears that you may have inadvertently left a review meant for a different company. ******************* does not work for our company.While we appreciate your input, it would be helpful if you could redirect your review to the intended company so that they can address your concerns appropriately. If you have any questions or require assistance in finding the correct channel to share your feedback, we'd be more than happy to assist you.Thank you again for reaching out, and we hope you have a positive experience with the intended company.Best regards,Arizona Foundation Solutions

I knew to truly get to the bottom of my issue would require tens of thousands of dollars since it's an issue of water seepage in the basement. But it's a really small issue right now, and I didn't know if it was cause for concern, or if there were maybe some less major steps I could take to try to minimize seepage continuing to occur. ***** "Wooly" came over and checked it out, and gave me very thorough and honest information. He didn't try to sell the services of his business, instead suggesting a much...much....less expensive option that his company doesn't even do. I always appreciate when service people act like service people rather than sales people. Because of his integrity, I won't hesitate to call Wooly again if I have another issue or if this one gets worse.

Thank you for sharing your experience! We're pleased to hear that ***** "Wooly" provided you with thorough and honest advice, even suggesting a less expensive solution outside of our services. It's great to know that his integrity left a positive impression on you. Should you have any future concerns or if this issue worsens, don't hesitate to reach out to us. We're here to help!

I contacted Arizona Foundation Solutions for a consultation on addressing issues with the stem wall on my house. Areas were chipping and flaking away and I was not sure if it was problematic or a cosmetic issue. ***** Wooly ********** came to my home and completed his inspection. First, let me state, ***** is amazing! He was in contact prior to his arrival, was on time, and did not rush through any of the conversation. He addressed all of my questions as if they were "good" questions and took additional time to educate me and ensure I was comfortable with the information he was sharing. While I ultimately did not go with Arizona Foundations to complete the patch work, I would not hesitate to recommend Wooly and his Company to my friends and family.

****** - Thank you so much for the feedback, we appreciate it!