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ComplaintsforDetox Organics
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Complaint Details
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Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 9th **** I sent an email to Mark at Detox Organics to cancel my subscription due to numerous issues experienced since subscribing in September. On January 10th I received an email stating that my subscription was cancelled. Then on January 31st I was changed again for my subscription, which was supposed to be cancelled. The company's resolution is that I send back the product and will be refunded once they receive the product. They refuse to pay for shipping therefore, are requiring that I spend my own money to resolve their error. I have requested another resolution where I am refunded and sent a shipping label to return the product however, have not been responded to in six days. Previously the company was renewing my subscription daily and charging me every day for a monthly subscription. This company has taken money from me unauthorized multiple times now.Initial Complaint
10/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed the order. Received an order number but no confirmation email. Tracking using order number on the website is non existent without an account (but you can still order) so I opened an account to track and I still cant. It just says I have no order (no where to input the number manually)Ive emailed several times. No response. No emails. No product. They sure took my money, though.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.