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Complaint Details
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Initial Complaint
12/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I used this service in 2021. They claimed they would be able to "suppress" a negative press release from the **** They stated it would take 3-6 months. They said they would do this by posting positive news articles online written professionally. We had several email exchanges and I completed numerous reviews on their articles which were horribly written and inaccurate. They failed to suppress the press release at all. They charged me **** dollars for the service which I paid through my company. They filled out a W-9 form so that I could pay them as a **** business for their service. I recently got a letter from the *** stating that the information they provided was inaccurate. So in addition to providing a horrible service, they also fraudulently filled out the tax forms.
Business response
12/30/2022
Hi *****,
We aim for every customer to be happy and successful with our services, and we're sorry to hear that this was not the case for you in 2021. Regarding the **9, ReputationDefender was acquired by a large, publicly traded company late in 2021, and our tax information has changed. Depending on what you previously received, this might be causing the mismatch. One of our team members is sending you our current **9 right now.
Best,
ReputationDefender
Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I contracted for 1 year of services with Reputation Defender in September 2021 for $8000. With the purchased plan I was to receive 15 professionally written articles and an improved search result for links and images. The service would move this content to the top of the search results. This commitment has never been fulfilled. To date I have only received 6 accepted and published articles. I have provided feedback on numerous occasions sharing that the content was incorrect or extremely poorly written. I have made numerous attempts to resolve the issue with my assigned account manager and escalated to an individual whom I was told was a manager, to no avail. I have been in contact with the manager for 3 months and have not witnessed any progress. Any assistance would be greatly appreciated. Order Information Total: USD ******** Payment Method: Credit Card Date/Time: 9/21/2021 9:51 AM Transaction ID: *************Business response
12/09/2022
We take great care to ensure matters such as this are properly managed. Thank you for giving us the opportunity to speak with you and address your concerns. We hope this matter has been addressed to your satisfaction and look forward to continuing to serve you as a client.
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.