ComplaintsforWorld of Illumination
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my family to World of Illumination to see the Christmas lights. I purchased a ticket and then we waited in a 45 minute line of cars. Once we arrived at the front of the line we were told that we purchased a ticket for the next day and the event was sold out. My mother in law was only in town for that night and was flying home the next day. The front gate associate explained to me that I can easily get a refund by clicking a few boxes online, then they walked me through the process. It is now over a month later and the request for a refund has gone unanswered.Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased on November 29, 2022 for the night of December 23, 2022 for 8:00 time slot. Website states rain or shine. We understand the weather was cold but we did not cancel, they did 2 hours before our appointment time by email. We had already rented rooms in Marietta just for this event and drove over 3 hours. They would not give ** a refund only that we could come back again by January 1, 2023. Why would we come back when we don't live here and how would we know if they would close again before we got there? They knew about the weather way in advance and the website clearly states rain or shine. We emailed the company and have gotten no response.Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased tickets to attend the light show in ********, ** on 12/26/2022 for 7PM arrival. The entrance flowed out past **************** for over .5 mile plus the other road feeding **************** and continued to grow. We were in this line for over an hour and moved a couple of car lengths. There was only a single police officer on the road and no personnel in sight to provide little management to handle the number of tickets sold for the evening. Simply, we did not get to see the light show.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.