ComplaintsforTempe Honda
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought a 2018 Honda CR-V with ****** miles in for service maintenance as the indicator light had turned on. My car needed bare maintenance as it is just used for small trips in the city noted by it only having ****** miles in the past 6 years. I had an advisor, ***********************, he intentionally engaged in predatory acts and misconveyed my repairs over the phone, adding on additional unnecessary charges in an up-selling tactic. I asked him if these were the charges we agreed upon earlier when I signed off, he stated yes, again misleading me to believe that these were the original charges that we had agreed upon but he was sneakily adding on charges that I did not need. He added on a drive belt, transmission fluid, and more unnecessary charges in order to up-charge me. Fluid and belt does not need to be replaced from 60,000-100,000 miles but he tried to explain in person that ****** miles transmission fluid should be replaced again intentionally misleading me with predatory sales tactics. I spoke to the general manager, ***********************, he is the mastermind of these sale tactics. He agreed that his advisor had done nothing wrong, stating I agreed despite explicitly stating and asking that those charges were the ones I had signed for. The service manager ******************* also engaged and participated in these predatory tactics by using my phone call recording but leaving out the important details of me explicitly stating that these were charges that I had signed for, ****** complied in these predatory misleading tactics and stated yes that they were the charges he had quoted me earlier. I attempted to call out ******************* and *********************** for their predatory and misleading business tactics but **** in a childish manner said that I knew what I was paying for and he will keep my car. He walked out of the room while I was in the middle of a conversation with him, ignoring my complaints. I promptly paid and left. ******************* and *********************** engage in predatory tactics for salesBusiness response
01/16/2024
To who it may concern:
I had a customer who was upset with my service advisor and he asked for help . I met ****** and he expressed his complaint and at that time we went to the service managers office to listen to the phone call where the advisor explained the additional recommendations. The customer advises the advisor that he does not want to replace the tires but wants to do the other items recommended. The advisor goes over those items and the cost of those items along with a time frame that it will take to get the work completed. The customer did not want acknowledge any part of the phone call and kept calling the call predatory. We discounted his bill $100 to help show good faith and help him out.
***********************
General Manager
Tempe Honda
Office *************Customer response
01/16/2024
**** and his service manager are lying and leaving our key details out the call. I explicitly said "These are the charges you quoted me earlier? Right?" he then lied and responded yes but these were new charges. **** is a predator and liar manipulating people to satisfy sales. I am not satisfied with his response and he kept me waiting for 2 hours while he avoided any responsibility saying he was busy but him and his manager were colluding with ways to insure that I paid the extra charges that I never signed for or agreed to. **** and his manager yelled at me in a room and when I went to tell **** to listen to my explicit request of asking if these were the original charges, he stormed out. **** did not like being wrong and couldn't acknowledge the fact that he practices predatory sale tactics. Tempe Honda has fallen off since he became manager and numerous reviews agree that they have used predatory tactics for simple repairs. I will not be satisfied with any of his efforts, he is blatantly lying and lied to my face about how I explicitly requested if this was the original quotes half way through the call attempting to insure that I was not being added new charges. He would not acknowledge anything and lies storming out, a poor manager and leader. He will keep lying in attempts to cover himself up, he should provide the full 2 minute conversation and show the context of where I ask if these were the charges I was originally quoted and asked for, then am lied to as he claims they were. **** encourages his sales team to act in this manner manipulating people in order to generate more sales revenue. He does not acknowledge any fault or manipulation instead blaming me for listening to a call about my car, they offered multiple things I said no to, then repeated; "is this what you showed me earlier and I signed for?". Lied to my face. They will lie and manipulate multiple times to validate their poor sales tactics. Sad what Tempe Honda has comeInitial Complaint
11/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
November 18,2023. I been to the dealership for just only oil change . Honda pilot 2013 service was good however next day I noticed my dash cam system front and rear cam doesnt start up . I found out they disconnected my front and rear dash cams when I plugged cables back . My front cam works fine but rear cam doesnt connect . I tried to contact them many times for solution but they put me on hold and some times took my info and no one answer .. I think it worth $150Business response
11/27/2023
We brought the customer in and addressed the issue. Customer is satisfied with the resolution and the case can be closed.
***********************
General Manager
Tempe Honda
***************************************Customer response
11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** Ibra
Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I been trying to cobtact tempe hobda dealership for over 1 year about getting my service done for paint and dent warranty . but they never call back or give me any information about how to get my service done.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.