ComplaintsforBrickSeek

• Initial Complaint

  03/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Subscription was canceled and the company banned my account. They promised a refund but never provided it. I want the refund owed to me returned to my credit card.

  Business response

  03/18/2024

  The refund referenced in email communication with the customer could not be processed due to the fact that the customer had initiated a chargeback for that transaction. The chargeback process for that transaction is currently ongoing with the customer's bank. The issuing financial institution would be able to provide an update as to the status of that chargeback, as it is currently under their review. Thank you.
  

• Initial Complaint

  08/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company banned my account with zero notice and continues to bill me and send me update for an account I can't use. This is the second time they have done this. They finally restored my account after over a week of back and forth with customer service who seemed to just be trying to stall and hope I'd go away. After their recent website upgrade, I was banned again with zero notice and billed again for their service. My account just doesn't work. All my work product is gone. I didn't get a single email telling my account was banned. They accused me of using bots without evidence. I of course do not use bots and have been using their service the same way for over 3 years, while I have paid them automatically. Customer service has been nothing but unprofessional and rude. Now they will not respond to me. Took my money though. I want my account restored and my money refunding for this month due to their childish behavior and the financial injury to myself due to their reckless actions.

  Business response

  08/15/2023

  As noted to the customer in our extensive email correspondence, our goal is to protect the value of everyone's memberships by combatting account abuse. There are many factors that can trigger an account to be flagged, and we look into each instance individually. As this customer stated there was no discussion to be had, we were unable to better understand the activity that triggered this alert, and the account remained suspended. At that time, a refund was immediately issued for this customer, and the customer was again updated and notified via email.

  Customer response

  08/15/2023

  This is just dishonesty. I've used the account the same way for years. They are simply trying to cull more active users out of greed. I'm not using any bots, they know I am not using bots. They stole all of my alerts and account information. THEY NEVER INFORMED ME THAT I WAS BANNED FOR BOTS!!! They just made my account not work. Anybody who would bot their site would never pay for it. I told them I was opening tabs. They know that's what I was doing. They have no evidence of bots, just evidence that I use the account. NOTHING IS OVER WHAT A PERSON CAN DO BY CLICKING. They cannot prove otherwise. I was ignored afterward. I want my account restored. 

  Business response

  08/17/2023

  This account is closed and inactive and will not be reinstated, per our Terms and Conditions. A refund has been issued and processed successfully. Thank you

• Initial Complaint

  07/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid for months and can't log on try to change password and the system say my email not in system trying to call and don't take calls the only sites that was able to log on was the free site.paid for months and want a total refund .I ask for credit for the months that I paid so I could use the site and they refused so if bbb can't help I will file lawsuit and contact the federal trade commission and other government sites .and I don't want to use the site now after all the complaints that I see on bbb

  Business response

  07/17/2022

  This customer account was originally created in September 2021 and was cancelled after one subscription period. The account was then reactivated in May 2022 and renewed in both June and July. Customer logged into their account and accessed paid member content dozens and dozens of times during the subscription periods in May and June. The customer emailed our Customer Support on July 8, 2022 at ****** asking to cancel her account, which had just renewed that day. Our Customer Support team responded to her email at 5:01pm that same day. This customer account was immediately cancelled that day, July 8, and a prorated refund was also issued that same day. At this time, no further refunds are due for this account. Please close out this case. Thank you.

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have paid $205 to brickseek over the past six months and have not been able to find one deal to purchase. They advertise to help you find great deals but do not make it clear that this is not a very good service for rural areas and that their stock listing are not very accurate. It's clear they don't really care about their online reputation per their C rating with the BBB so I don't know how much good this will do but I literally never found one deal the whole time I paid for this service and I want a refund in full!

  Business response

  01/31/2022

  BrickSeek is an information tool. The service we provide is that of data and information. We get our inventory information directly from the retailer, and we only report back what the retailer is reporting to us. Inventory information provided via our Inventory Checkers is live and real-time, directly from the retailer. There are many reasons an item cannot be found, even though the retailer's system says that it should be there. Many of the deals seen on BrickSeek are clearance items and may have been moved from their original spot on the store shelf. If it is an electronics item, it could be locked in one of the "cages". The item may have been damaged and is not sellable but still being reported as present inventory. The item could have been stolen from the store. The item could have been misplaced somewhere else in the store by another customer. The item could be in a back storage room and an employee did not check this location. Unfortunately, we cannot control a member's in-store experience or how each individual store manages their own inventory. We collect and report data and are used as a tool to track markdown trends across the nation. Although we certainly wish we could guarantee that every one of our members was able to successfully score every deal they chased, we cannot control that aspect of the deal ****. As this customer logged into their account and accessed paid, member-only content hundreds of times, as well as has initiated chargebacks for the charges in question, we are unable to offer any refunds at this time. Thank you.

  Customer response

  02/01/2022

  So you admit that I did try "hundreds of times" to use your product unsuccessfully? That right there speaks volumes. Yes I understand that you cannot guarantee all of the information or the success of someone using your product, but to have tried "hundreds of times" and not scored one single deal? I think that does warrant a refund. 

  Business response

  02/08/2022

  Unfortunately, we cannot control a member's in-store experience or how each individual store manages their own inventory. We just report back what the retailer is reporting to us. Although we certainly wish we could guarantee that every one of our members was able to successfully score every deal they chased, we cannot control that aspect of the deal ****. As customer logged into their account and accessed paid member-only content hundreds of times, as well as has initiated chargebacks for the charges in question, we are unable to offer any refunds at this time. Thank you.

  Customer response

  02/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Even though no proof was provided, or resolution was offered, I am so glad that I was able to chargeback most of the charges since this is a faulty service.

  Regards,
  
  ***********************
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩