Complaintsfor5Point Plumbing
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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company is a complete joke. The date of their non service was 5/15/24. Read all the one star comments on Yelp, and they basically say the same thing, that this company scams people out of their warranty deductible and then finds ways to refuse to work! And look at their "manager" Dustins responses to all of these here. It is a copy and paste! wow there's great customer service for you! And don't listen to their manager, "******" responses on here either. He is zero help and was incredibly rude as was the technician they sent out. The story is basically they are a referred contractor for American home shield warranty company. American home shield covers all plumbing fixtures in the house. A s**** broke on one of the handles and needed to be replaced. A simple two minute fix. I spoke to five point Plumbing ahead of time so I wouldn't have to pay the $125 deductible if they couldn't do the work, and gave them the specifics that all it needed was the s**** on the side to be fixed. They accepted and said no problem that they could do it and would send someone out. Here's the scam part if they don't come out then I don't get charged the deductible at American home shield of $125. They can come out, and if they don't do the work, they still get the $125. That's why I wanted to make sure they knew what the problem was and fix it before they came out. When the technician came out, he gave me some lame answer that since I didn't have the s**** after it broke that he couldn't fix it for the warranty company. Refused to fix it, a tiny little s**** They just need to go in the side of a handle, What kind of BS is that?! All it needed was a tiny little s**** to fix it and that would've ended it. But instead, they chose to work me on some technicality with the warranty company and refused to do the work but gladly still took my $125.And it's not the money, but the principle of this company scamming people out of their deductibles. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.