Business ProfileforASAP Plumbing

On July 31st 2023 I had a major leak at the house and called ASAP, they sent me a sister company that came over and did the necessary to stop the leak.( Major leak ended by collapsing the ceiling ) . the next day **** sent their expert to assess the damages and give us advice , when he came ( ***** ) I was not present so he got to talk to my mother and sister ( my mother is 84 years old dementia patient and she is almost blind and deaf ) my sister is a single mother in the middle of divorce with a teenager son, she is depressive and was dealing with the workers, her son and my mother when they came in a gave the wrong advice to start with . they said that the pipes were gone bad because they are an old type that is known to be defective and will literally explode if we don't change it immediately " but ******************** covers it, we work with them and we will make sure they cover it all and you will not have to pay your first payment for this loan because it would be all paid for ( lie, it is considered cause of damage and insurance pays only for the damage not the cause), they explained that it must be done before the ajuster comes in so it has to be done right away and got my sister ( ***********************) to take a loan for $14200 even though I told them in my brief talking to him on the phone that I need time to see with my insurance because they advise me not to do anything without their consent, after I hung up he really became pushy and scared my sister for the future repairs and pretended that it was jsut checking to see if she qualifies for the loan and next thing we know that was not just to check if she qualifies it was a done deal and got my blind mother to sign it when my sister was running all over the house to assist the workers in a hectic moment. My mother has no idea what she signed for, they did not tell my sister anything, next day they shoed up and repiped the house with the EXACT SAME PIPES, i have 2 experts that told me it was totally unnecessary