Business ProfileforAZ Prime Property Management LLC

On September 1, rent was not applied to my account even though I had set up autopay to come out of my checking account. On September 3rd, the management company, AZ Prime Properties sent a notice that were deficient and charged us late fees of $50. I explained that my account was set up for autopay and they could not explain why it was not deducted; so I sent the management company a check in the amount of $2198 to cover September rent. The check cleared my bank the next morning and then another $2198 was debited from my autopay account. I called the management company and explained what happened and asked that the extra payment be applied to October Rent. I deleted my autopay to prevent this from happening again. On October 3, the management company deducted $2198 from my checking account via auto pay even though the extra payment from September had been applied to my account. I called my bank and they declined the charges. I called the management company and was informed that this happened automatically and that I would be charged $50 for insufficient funds even though my rent had been received and paid on time. They said it was automatic from their system and there was nothing they could do about it. I refused to pay an insufficient fund fee as this did not make sense and was informed that it would remain on my books as an open balance. On October 4th, AZ Prime Properties again tried to run the check through my bank in the amount of $2,198 causing an insufficient balance again. I called the bank as it was my understanding that there was a stop payment for all charges coming from AZ Prime Properties and was informed that the payment would be declined. It appears that AZ Prime Properties will continue to try to debit my bank account for an additional $2198 even though rent has been paid in full for October. They claim it is due to their software program and they can do nothing about it. This has caused undue stress and anxiety.