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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Selling house without signature from trustee
Business response
05/15/2024
Hi ******! I spoke with you and resolved the situation via phone call. Thank youCustomer response
05/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. And I want to recant my file.
Regards,
*************************
Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been getting the same form letter at least monthly if not more often from HBSB holding for over 2 years. A month ago I left slightly unhinged message telling them to STOP Sending me these... I will NEVER use them and it has been over 2 years and today I got yet another one. They always make it look like it is personal correspondence instead of spam. I am greatly offended by the waste of paper and resources sending me something that will NEVER bring them any business... if after 25 letters, it is time to stop.Business response
11/14/2023
Hi ****,
Thank you for your message. I apologize for any inconvenience we've caused, that certainly is not our intent. Our records show that we did receive a call from you on October 16th with a voicemail requesting to be removed from our list. Per your request we have removed you, however, our marketing is set up in advance and can take up to 90 days to go into effect. So please rest assured knowing that we have removed you from our list to avoid any inconvenience, although you may received another marketing piece. Kindly we ask you to just throw it away.
Thank you so much for reaching out and I hope you have an amazing and blessed rest of the year.********************* | HBSB HOLDINGS
Initial Complaint
04/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am tired of receiving letters from ********************* from HBSB Holdings, LLC that who is asking to see if that they can purchase my property or Homes that is not for sale! I asked ********************* to remove my name and address in the past from his mailing list and yet I still get a letter from ********************* today on 04/08/23 again. I do not want anything to do with ********************* and or HBSB Holdings, LLC and my property or home is not for sale! If I wanted to sell my property, I am perfectly capable of doing this myself without people and companies that clearly flip houses for monetary gain. Stop bothering people!!!Business response
04/10/2023
Hi,
We apologize for the inconvenience, and we will promptly remove you from any contact/mailing lists. We hope you understand, sometimes things get lost in communication, but we are certainly respectful of your wishes, and will not contact you further.
Thank you,
HBSB Holdings
Customer response
04/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
05/19/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am tired of receiving letters from ********************* from HBSB Holdings, LLC that who is asking to see if that they can purchase my property / Home that is not for sale! I asked ************** to remove my name and address from his mailing list and yet I still get a letter from ************** today on 05/18/22 again. I do not want anything to do with ********************* and or HBSB Holdings, LLC and my property / home is not for sale!Business response
05/19/2022
Hi *****,
Please forgive us, you should not have received anything else from us. We have made sure to remove you again.
Thank you for reaching out and letting us know.
- *****
HBSB Holdings
Customer response
05/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.