ComplaintsforRoofing Consultants Of Arizona Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Roofing Consultants of Arizona charged $17,792 to shingle our roof. On March 15, 2024 a foot sized hole was discovered in the roof plywood from inside the attic. We immediately notified the roofing contractor by phone and sent photos. The apologized at said they would fix it.On April 20, 2024, the roof had not been repaired as the roofing company had been promising for weeks.I continued to call, email and text and was promised the roof would be fixed. On June 6, 2024, I called ******* in the office 2 times, ******************* and **** (aka *******************). This time I was told that ***** had gone out at some point and completed the repair. (I was not told when and we were not home when they went out and allegedly completed the repair.) It was promised that they would send pictures. No pictures came.On June 19, 2024, I called the *******************, *************** and the office. ******** answered in the office and said *** reported sending pictures. Then ******** texted pictures showing a roof repair. She said those were of our roof. The hole did not match the damage in the pictures so I asked for pictures from the inside. She did not have any. I later spoke to *** who refused to take pictures from the attic. He was angry and tried to claim that the air conditioner was dropped on the roof and AZ roofing contractors weren't responsible. **** texted "we don't go in attics". It would not likely be possible to find the hole in the roof without locating it from the attic as they had covered the hole with paper and shingles so no evidence of the hole was seen from the outside. I explained I had dated pictures of the hole before the a/c was installed. And reminded them they had been provided pictures of the damage before the a/c was installed. They are refusing to repair the damage, to even look at it from inside. I am having to hire an inspector to go take pictures of the damage made by Roofing Contractors of AZ. And then we will have to hire a roofer to repair it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1505 E Weber Dr Ste 113
Tempe, AZ 85288-1885
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.