Business ProfileforMetro Hospitality

I went through Hotwire and this was the Air BnB they set me up with. Metro told me I was supposed to get an email or text 2 hours before my stay (4pm which should have been 2pm) with the code and apartment number. I never received that information. After a party we arrived at Metro ***** Apartments at 10pm and talked with the the security person at the front door who told us we needed the code, that I had to call customer service to get that information. I called and after filling their request form I waited 22 min then called again saying I still don't have that information. They gave the information over the phone and texted it to me. We went to the apartment and it was a mess, bed unmade with a towel on it, trash in a bag in the kitchen, spilled shampoo on the floor, towel on the bathroom floor, dish in the sink. Obviously no one came to cleanup the apartment. I called customer service (*********** and asked for another room but nothing was available. I ended up driving 2 hours back home arriving at ****am, not fun. I ended up calling Hotwire then Metro customer service and finally received a full refund. When talking with a manager from Metro customer service I asked for a manager, after a bit of talking she said she was a manager. She went by the nickname "Eve" on the phone but was told by another the managers were ***** and ****** (unsure spelling). I didn't like her not be up front when I called. I will NEVER do business with Metro Hostility again, I received my refund which was pleasantly surprised but lost out on the other plans we had for ******* that next day.