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ComplaintsforShav-Tronics
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Complaint Details
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Initial Complaint
09/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the Dolphin Premiere Pool Cleaner on February 26th, 2020. The pool cleaner worked until September 2021. When the Pool cleaner stop rolling, therefore could no longer clean the pool. I spoke to Maytronics and they agreed it was under the 3 year manufacture warranty and eligible for repair. I spent $170 to send the unit back to Maytronics for repair. Maytronics received the defective unit on 09-15-2021. Today 09-24-2021 Maytronics tells they have no time line for repair. Maytronics also stated that they may need to order parts. I reminded them that ********** has Lemon Laws in place and that ANY manufacture that sells electronics in the state MUST have repair parts available for 7 years after sell. So, why would they need to order parts. Maytronics is not in compliance with ********** Section ******* consumer protection act. If Maytronics wants to play a shell game and not honor their stated warranty. I want a refund for purchase and shipment back to Maytronics for repairBusiness response
09/27/2021
Dear ******************,
We want to apologize for the length of time that it is taking to repair your Dolphin as the motors are on backorder. Due to Covid and all the transportation issues with parts coming from ****** we have quite a few units that are in the same position as yours and we understand your frustration. It is frustrating for us as well. We had been given an estimated date of arrival for these motors to be here the end of September.
Just to clear up some misunderstanding, we are not Maytronics, we are just an authorized servicer for Maytronics. We would suggest contacting the manufacturer Maytronics customer service line directly at ************** and tell them your dilemma as they would be the ones that would consider the refund for your product.
If you need any information from us regarding the repair for when you speak to Maytronics, please let us know.
Thank you!
Shav-Tronics
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.